Customer Success & Account Management

Do you know if you're paid the same as your coworkers? Someone asked me my salary today and I was shy to say, and moreso I thought all CSMs at our company were paid the same. Now I feel very naive… more

Is anyone here receiving London living wages and is it tax free?

Hi everyone.I’m a CSM in IBM and I hate the company - they have no idea of work life balance whatsoever and the salary doesn’t compensate the amount of work, OT and insane methods (or lack of them) to conti… more

Hi All,
I'm sure you all might hear this a lot but I was laid off back in March and have been actively looking for a new CSM position. I am based in NY, I have about 4 years of experience including… more

Another Monday tomorrow, feeling so reluctant to go back to work after having a week holiday.

Does working from home really worth it?

What industry are you working in as CS/AM and would you ever switch to another?

Hello CSM and AM,

I'm considering pivoting from AE to CSM. Currently been in tech sales in startup for about 6 years but the stress of hunting and closing has taken a toll on my mental health. Als… more

I think we need to all create a list of job sites that have legitimate customer success positions that pay properly vs. THE OTHER ONES. In my opinion Indeed fits into the second category. LinkedIn see… more

Why is it so difficult to secure a job as a new graduate?

I'm having constant issues with an account - they are not very responsive but obviously frustrated and I'm not sure why. And I don't know if they are a difficult account or if we just have… more

Can someone help on the best way to secure a job as a new graduate. It’s been so hard to secure a job as most companies ask for years of experience.

What would you do about a manager that is constantly on your back but never listens to your replies? I can't get a word in edgewise about what's actually going on with the accounts and how tha… more

I am starting to feel the stress of the holidays come on and I'm being asked to spend more time at home but also pressured at work and have some unhappy clients. How do I manage this?? Feel I'… more

Hello,

I am very interested in career pivoting into Customer Success. I have the transferable skills and recently completed a Customer Success Course to leverage my foot in the door. Are there any role… more

On your resume, do you name customers you manage as a CSM? Especially if there is brand recognition like Walmart, Apple, Amazon, etc? Or is that not done?

Morning everyone! Hope everyone had a good weekend. I recently joined a SaaS+Digital Marketing company where I’ll be in charge of clients satisfaction with not only the software, but as well as the te… more

Who has something interesting to do today?
It’s been a boring Sunday been sleeping all day.

I’m in a project group where some people think they are better than the rest of the team. Whenever the group work on a task, this set of people will go behind to change everything the team agreed on. … more

Hi everyone, in the spirit of the holiday this week let's start a gratitude thread! What are three things you're grateful for?

A friend mentioned that she was terminated from her job due to her performance. Surprisingly, her former boss reached out to her later and requested her to send some documents. Now, she is unsure whet… more

Have you ever experienced a situation where customers pretend not to understand your accent when you're speaking to them, but when the conversation is about something that benefits them, they sudd… more

I have a colleague who is consistently procrastinates and fails to complete her work within the given timeframe. Surprisingly, she still manages to receive recognition for her contributions while thos… more

What do you typically do to prepare for time out of the office? We're out tomorrow-Fri but then the Dec holidays we have a full week and more for some folks. I am typically a no-stress kind of ind… more

I was let go from my company almost 6 months ago because of layoffs. I thought summer was going to be hard to find a job since that is usually the time period when you have staff members on vacation. … more

As a 52 years old lady, how do you relate and feel around a 27 years old boss?

Considering moving for $15k more, but I don't know if it's a dumb move as I'd be going from a low COL city in Oregon to Seattle. Would you do it?

I have received two job offers. In your opinion, which one would you suggest I accept - one that offers growth opportunities is 32,600 PA, while the other one with no growth opportunities is 41,000 PA… more

For account management roles, if you have project managers at your job, do you also take an active role in the project management? Like do you make it a point to follow up on projects or request certa… more

Hope everyone’s weekend is off to a good start.

Happy to say I just landed a new role as a CSM in a SaaS startup that provides an end to end CRM tool for a niche market with a focus on Digital Marketing.
more

I finally got my temporary appointment converted to a permanent role. But I really don’t feel like working with the company anymore, my manager is a nice person but then I feel like looking for anothe… more

Hi everyone,

Does anyone have any advice on how to transition from an HR Coordinator to a Customer Service role?

I've been a CSM for a bout 5 years now, with years of marketing experience as well. I've been asked by a startup company to do some consulting work for them. I've never done consulting before so I'm a bit ner… more

What kind of AI tools are you or your company using?

So this feels a bit - I guess embarrassing to admit. But is anyone else a contractor in their current am/cs position? I was working as a freelance marketer (not in account management) prior to this jo… more

Would any other csm professional be interested in some virtual coffee networking? I am trying to hone my networking skills, grow my network and just overall become more comfortable with the process as… more

What is the way to approach a difficult manager? Nothing goes down well with her and she sees mistake in everything.

My former employer, a forensic investigator at PwC, networked here, and someone recommended me to her. While on maternity leave, she had lots of family come to help, so she let me go. She said she wou… more

How many gen z-ers do you work with? I feel like they don't have the reputation of customer-facing skills the same way that millennials do (which I have found to be a warm and friendly demeanor). … more