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A place for CSMs and AMs to collaborate, share best practices and learn from one another! 🤘🏻
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What are some best practices for CX leaders to help their CX team not have to be so manual when onboarding SMB customers? My company’s manual mindset and lack of technology resources is really startin… more

I am looking to transition out of my sales position and I'm really interested in getting into customer success. Has anyone here made this switch? Any ideas on how I can leverage typical sales expe… more

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What is the difference in the role responsibilities of Customer Success Manager and Channel Lifecycle Manager? Is the Pay band similar?

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I’m a CSM at a small startup based in LA but I work fully remote in the Midwest. I asked about a promotion to Sr CSM. It went really well but salary wasn’t discussed. We don’t have a great variable co… more

like

Anyone willing to share a Key Account Playbook they use successfully within their company?

like

Can any Microsofters share their experience/comp etc

like

Good morning! I am looking to pivot into a CS role but I haven’t had much success getting past the 1st interview with the recruiter. I have 7 years of experience as a retail manager and almost 5 years… more

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Hi everyone - I am currently performing well as a CSM at a SMB SaaS company (1yr CSM+4yrs/non tech sales). I am super grateful for getting my foot in the door at my current company, but I will eventua… more

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Hi everyone! I’m new at this app and this will be my second post.
I’m currently a CSM (Customer Success Manager) for a SaaS product, however, I’m currently looking for offers for the same positio… more

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Hey guys, got an offer from S&P Global which I'm planning to take however looking at the annual leave it's whole 5 days less than what I have right now and it has really thrown me off. 20 … more

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Hi all, wondering if anyone could give me some advice? As silly as it sounds, I’ve never negotiated an offer before. I’ve been offered a role, during the interview process I asked for 40k, they were o… more

Hey everyone! I’m planning to ask for a raise and was hoping to get some insight on what you guys think would be a reasonable ask. Currently working in CS at a tech startup, I am the only CS person on… more

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I’d love to hear stories of CSMs or customer service reps who transitioned to project management careers?

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Who do you follow on LinkedIn that are great influencers in the Customer Success space?

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Looking for advice on most efficient setup for org structure. I am the Director of CX overseeing all the customer experience specialists. I don’t feel like the organization structure is efficient eno… more

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What are some ways you’ve furthered your education for you CSMs out there? LinkedIn Learning, Certs, Google certs, skill tests, etc.

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Anyone in this bowl hiring for a CSM?

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Got an offer at Lionbridge Technologies as a csm for a total comp of 115k Anyone have any experience with the c… more

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Day in the life in CS?
I’m thinking about moving to CS and curious about the day to day. Please include times such as when you log in, log off and take breaks (if you get any). Also, please incl… more

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Had a really great initial interview with a recruiter for a CS role at a company I’m dying to work for! The recruiter went over next steps which would included scheduling an interview with the hiring… more

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best tips on dealing with burnout?

helpful

What are reasonable exit strategies from CSM? Can you translate your skills into another area?

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Hello all. I’m looking for a referral for a CS role. I am pivoting from an account manager role and looking for a role where I can gain some knowledge and utilize my transferable skills.

likehelpful

Hi everyone - Anyone working for a company that sells software as a service to businesses in the blue collar industries? These are the customers that I’ve advocated for over the past 3 years and want … more

likesmart

Happy Monday! I am looking for CSM referrals for remote/NYC based positions. Please let me know if your company is hiring, much appreciated

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Anyone going to the Customer Success Conference, this November: PULSE Europe?

likesmart

Would you join a company with a great product in a hot demanding market, even though you found the CS leader to be dull? How much does it matter to you that you respect your dept leader?

Pa… more

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When choosing between job offers, what are the two most important elements to you (if salary is identical), and why?

- supportive team mates and culture
- career growth opportunitiesmore

likesmart

I got an offer at Meta as a 3-mo contingent CSM that pays 2x what I make now.

Thoughts on leaving FTE for contract?

Two pros: 1) Making the jump from a non-tech agency role to FA… more

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What Department does Customer Success fall under? General Account Management?

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How many people does a Director of customer success oversee? SMB 100-1000 employees

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Currently i love my company but the pay is terrible. Salary at $65k as a CSM but I am also currently in charge of the customer SMS (1yr), temporary Sales Engineer (1yr), customer support (tech support… more

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I’ve had equity granted to me at startups before, but now I am diving into a public company and their compensation states: Competitive Salary + Bonus + Equity.

My question is, what typical… more

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I’m about to be extended an offer at Upstart for their CSM position focusing on Lender Partnerships…does anyone… more

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CSM job seeker here!

I started a "target company" list to reflect my interest in data management.

As I review job descriptions, required experience seems to correlate w… more

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OE = 10 years. Current role, Senior CSM = Account Management + CS Operations + Project Management. TC = 96K base + 40K OTE with recent 6% raise after 1.5 years with current firm? Location = Toronto, … more

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I’m under paid - learning now in talking to others and industry.
Based in Toronto and I’m a Global Enterprise level CSM at a Saas company with a 75k base + 15% bonus.
If you were in my posit… more

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