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Customer Success & Account Management Professionals

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A place for CSMs and AMs to collaborate
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I'm a frontline support rep at a B2C company, and thinking of leveling up: would it help my future salary more to invest time in learning some coding and tech skills or to learn more about pivotin… more

How do you all make sure you are delivering value and moving the needle on each and every client call? Or is that a pipe dream? :)

I am currently covering for someone on paternity leave. This means I've doubled the Sales Managers I'm supporting as well as the clients I'm supporting. I don't mind doing the work but… more

I live in Cali and I have just been made a CS team lead. I'd like to renegotiate my salary in the future and I've read Team Leads make on average $26/h... But can make up to 36. Is that true? … more

How did everyone pívot into customer success?

How to pivot career from software engineering to customer success?

Can someone tell me what salary I can expect for a management position at a startup with a unicorn valuation? Its a people manager for our fastest growing (and largest) customer segment. I've done… more

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Hi everyone - I’ve been on fishbowl for a couple months now. I see that this bowl gets no attention. Why do we think that is? Is that bc CS in general gets little attention? Does anyone else feel that CS leaders are the catch-all? Are all CS teams underwater? Not trying to stir the pot, just curious if others feel this way. Also, would love to get some conversations going!

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Hi everyone 🎅! I'm looking to join online communities (like this one) for people in customer success. Particularly Slack groups. Anyone have any recommendations? Thanks!

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