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A place for CSMs and AMs to collaborate, share best practices and learn from one another! 🤘🏻
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What do you do if you're struggling to land new clients as a consultant?

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What strategies can one use to uphold a healthy work life balance while working entirely remotely?

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How do you brace yourself up after having so many rejections from job applications and it doesn’t look it’s going to change anytime soon?

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What’s the best thing to do when trying to upskill, go back to school/certification or just training and hope opportunities come?

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Anyone rolling their eyes hard at some of the corporate lingo these days? "Frictionless Onboarding" "team synergy" etc. It feels like more effort goes into the lingo than into the … more

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Best task management tips when you have way too many accounts on your plate? We had two AMs quit in the past month and I am struggling to keep up with my new work load.

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Do you have a preference as to what gender your line manager should be?

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Anyone hiring for csm. Senior csm or enterprise roles?

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What do you do if your network of potential clients is not growing?

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"🌟 What epic plans do you have for the weekend, and how can our stellar customer service team make it even better? 🚀 #WeekendGoals #CustomerServiceExcellence"

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Why do new start ups tend to have better work/life balance than traditional ones?

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Thoughts on the interchangeability/benefits of “Senior Custom Success Associate” vs. “Associate Customer Success Manager” on a resume? I was recently laid off from my Sr. CSA role (all of CS was cut a… more

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How can I improve my mental health with remote work setting?

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My manager said that meeting performance standards will lead to pay raises and good incentives, without the need for a higher role. While I value career growth beyond along side with good pay, and I … more

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What are some benefits of using role playing to improve escalation resolution skills?

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Do you have to be cautious when conversing with team mates in a way to stay professional rather than loosening up a bit to have better relationships?

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Is it ok to not really want a promotion? I'm pretty happy where I am, and I'd honestly be fine in my role for the foreseeable future, but I keep getting pressure to go for a promotion whenever… more

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Do you find company taking advantage of the economic situation and not paying good for our value?

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How do you keep you work aligned with company mission

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Is it good practice for your company to set up a sheet where you anonymously report a task not well completed by another colleague for the purpose of retraining?

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What's your strategy for managing expectations when sales might have promised something that can't be done? Client is furious because our software won't have certain integrations. Pretty s… more

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What do you do if your problem solving skills are being undervalued?

likesmart

What are the key factors that are noteworthy when conducting self-assessment at work?

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What are the most important questions to ask a mentor in customer service?

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Do you create new cv for new roles or do you just tweak to suit ?

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True or false?

Post Photo
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Do you feel like you get paid enough for the work you do?

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How did you know you weren’t going to picked after finishing an interview?

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What are some ways to build a positive working relationship with your manager?

likesmart

How you can improve your communication inside the company

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What do you do when someone Start talking badly about a colleague

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What’s one thing you wish you knew earlier in your career path/journey?

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What do you do if you are being micromanaged at work?

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What innovative strategies or tactics have you implemented to delight customers and exceed their expectations? Share your ideas.

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Do you have some idea to cross sell additional products to existing customers

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How do you reduce churn?

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How do you de-escalate conversation with a suicidal customer?

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Do you have an explanation why there is so many layoffs this year, it seems terrible

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How do you manage stress at work?

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