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I was at an ID firm that emphasized “leveraging” billable a events. For example, if on a call with opposing counsel, you are presumably taking some notes. Assuming the call merits doing so, you might email a summary and analysis of the call to the insurance carrier, the client, a co-defendant, etc. Those multiple emails are presumably very similar. In this case you would bill (i) an entry for the call, (ii) a separate entry (above and beyond the call’s time) for preparing your analysis of the call (i.e., the notes you took during the call), (iii) and a separate entry for each (largely similar) email. So a 10 minute phone call and 6 minute template email can blossom into an aggregate of 0.8 or more billable hours. Note, this is highly suspect and not strictly ethical; and it is not advice in what you should or should not do. But I know for a fact that is how folks put up 10+ hour days on the reg. That and billing time for stuff that law clerks did 🤷🏼♀️
Agreed about billing for prep time. If you need to review the file in order to prepare for a phone call or hearing, bill that separately. If you take notes during the phone call, I would type your notes, make them organized, then draft an email updating the insurance adjuster and bill for drafting the report. It’s all about breaking down your tasks into different billables so that way you capture all the time you actually worked snd you can be more specific in your narratives.