{ "media_type": "text", "post_content": "So trying to use a bonvoy suite night award for the first time. I noticed the suite itself isn't showing as available if I try to book normally. Does that mean I won't get it?", "post_id": "60cbf4b0099d0900200d703d", "reply_count": 7, "vote_count": 1, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

So trying to use a bonvoy suite night award for the first time. I noticed the suite itself isn't showing as available if I try to book normally. Does that mean I won't get it?

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Probably, but it could open up. There’s no manual intervention so SNA so if there’s space in the SNA pool, you’ll get the upgrade. Conversely, even if the room is available, you are not guaranteed the upgrade.

Every time I’ve tried it I haven’t gotten it

Thanks - have you ever gotten it when it didn't show up to purchase normally?

Yes I'm serious - why would it show up as an option then - most seem to just show not available if that's the case

It’s never come through for me.

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