A loyal customer finds an excuse to contact us daily over nothing. I think he’s just lonely, and I feel bad for him, but it’s escalating. Should we speak up, or just go longer between responses?

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Depends, how loyal are we talking about? Maybe answering his calls is the price of having a reliable client

I would hand off the task to someone else and not think about it too much tbh

I feel like that'd be a pretty awkward conversation to have lol Let me know how it goes

What gives you the impression he's lonely? Maybe he's just overly concerned with whatever business he has with y'all

Personally, I'd stretch out the responses a bit but if it's only taking a couple minutes a day to respond, I don't see the harm. I definitely wouldn't tell a customer to contact us less, I can't see anything good coming of that.

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