After a yr of battle, returned a defective couch and got a big refund from west elm. Refund issued to west elm credit card and I need to pull the money out of the card. What are my options?

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I’m not as up on these regs as I used to be, but it’s possible that they legally have to mail you a check after a certain period of time. It may be several months before they must, but it’s possible a decent customer service rep can have it done sooner

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If it’s on a credit card, just call them, tell them you want to close the card and ask for a check for the balance on it

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Then you need to go through with it and possible open a new one which has a small hit on your credit score.

I guess the alternate is to threaten and see if that changes anything

Yes, agree with others saying close the account. When you close the account, I believe they have to issue you a check for whatever credit balance is on there. Sounds like you won’t be buying anything big from there again anyways

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Called them asking to close the account. They’ve agreed to issue the refund instead. Thanks everyone!

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Best bet might be buying furniture for a friend and then getting reimbursed. What’s the story with the couch?

Don’t think anyone wants furniture worth 3k from there , especially given what an awful experience I had.

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Called them, bank transfer is not possible from their end.
I don’t want to use 3k worth of credit with their useless card and lose chase points.
Is closing a card a good option? Anything else I can do here?

The storage arm’s hinge broke within 3 months of buying the couch. Asking for a fix/replacement for an entire year. Extremely careless employees who never follow-up, who act surprised despite us calling every two weeks for a year. I guess that model was defective and many customers had complaints.
Finally a year later, they pulled the couch out of my house saying they will provide full refund. 6 weeks later, I had to complain to better business bureau, the AG’s office and storm into their store to get my refund. It took them two minutes to do it, but now it’s stuck on the west elm credit card. (Which I got last year for the store points given the high value purchase, what a terrible decision!)

If it’s a credit balance on an actual credit card (not a gift card) then you should be in good shape. Usually you can call and request they send you a check or ACH. This will be in the terms and conditions for the card if you read them

Last time I had a balance on my Amex they cut me a check (no ACH option)

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