An AAE totally disrespected me on a project - didn't get me what I asked for until my 4th email. It was a simple doc. I know she's on a performance improvement plan. Should I tell her supervisor? 😡

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Instead of piling on, here are some solutions:
- Pick up the phone
- Swing by their desk
- Since most account people are meticulous about saving files, request access to the share drive so you can access on your own

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This isn't a summer camp, it's a career. She should shape up or ship out. That said - she should be given the feedback and direction to do so. Whether it's direct to her or her supervisor, it needs to be addressed constructively.

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Give her the feedback directly. If it continues, take it up with her boss. Everyone deserves ongoing project based feedback, especially junior folks who may not yet be self aware.

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you should set her on fire

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I don't know the situation but you also sound like a bit of an entitled tattle-tell. People get busy and things come up, your request is likely not the only one she's handling.

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If this is the first time she did that, give her a pass. If it's a constant habit that is causing you to miss client deadlines, then yes. Also a fourth time is generous, sometimes people don't get back to me up to weeks at a time for very urgent work that affects their teams.

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She's an AAE meaning that she's new and learning. She's probably being given a million things to keep track of and is learning how to balance everything & prioritize. Give her a break

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Listen, you need the information and she needs to firm up her performance. It's not disrespect, she's just in a bad place and overwhelmed. That said, there's other ways to get her attention than email: swing by. I would have done that after not hearing after second email - as it's affecting my part of the gig. We're too good to just outsource the problem to email. (The baton is with her now...) She's not on top of her inbox/to-do's if she's on a plan. At AAE level, that's concerning. Not all are cut for this shit.

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We fuck up. Give her a break

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If you go to her boss without telling her first, that's a dick move regardless. Also, it's advertising, not brain surgery. Nobody is going to die if this poor aae stays in this gig, and if you tell her boss about this, she will likely be fired. Is your pride and concern for being "disrespected" really so important that you would want someone to get fired??

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Whenever I'm frustrated with someone, I recall a situation I was in with my mom when I was in middle school. We were at the store, and it was taking longer than usual to get through the line. When mom got up front, the cashier was fumbling a lot and apologizing profusely. Mom said not to worry, she was in no rush. He completely broke down right there and admitted he just learned his wife was flying back from Iraq with injuries and likely wouldn't make it. Sorry for the sermon, but basically I learned it's always better to be frustrated with the situation, not the person, because you never know what their world is like. 💕 Definitely talk with her, but make sure you do it with patience. It's only advertising, not curing cancer.

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I am so thankful for the people who have been patient with me. I have learned so much and have so much respect for them. Sometimes, I didn't realize how badly I screwed up until months later when I learned more about a certain process or procedure. Sure, there are some bad eggs out there. But as for the rest... everyone has to start somewhere.

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So after the 2nd email, you continued to send emails and wait for a response from someone who is on performance improvement? That's your fault for depending on someone when you could have found a way to solve the problem. Instead of sending another 2 emails, why didn't you get up with your lap top walk over to her desk, patiently wait for her to become available, greet her with a smile and say "Hey, how are you? I know you probably have 10 things on your to do list, but I just wanted to see if I could get that document from you so we don't miss our deadline.. thanks, maybe we can find a better way to access this documents for the team?" Make it about the team, not you. Lastly why are you getting in your feelings about this and feeling disrespected? Did she cuss you out in email and call you out your name? No, she just did not respond and that is probably why she is on PI.

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^ fair point if it was the first time, yes, but it's a habit.

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Based on the tone of your post you seem hard to please. Is it disrespectful to take time to get someone what they need?

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11 days, 5 emails for one existing word document. Yes. I'm actually not hard to please, I'm really type B creative, sensitive and very kind.

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ah, well then talk to her about it and say that it's impacting your work. try to get it in writing the next time she says that she'll deliver something by a certain date.

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OP, this is a group effort HUSTLE TO GET SHIT DONE business. You'll fail miserably if you wait on email and other people's discretion to what's a priority and what's not. No one in any function will get far by waiting around for protocol. It's all about getting up and being creative about getting what you need. And, take it from a former waitress and an account person who's ready to kill 75% of the people I have to deal with, in my head - nothing gets done with threats or fear instilling it. Sweet talk anyone and everyone, smile and ask nicely like 500 times if you have until you get it so you can move on with your shit. You can send them to hell later over a drink. You depend on being on people's good side! Works really well at the post office and DMV too.

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I think most people missed the fact that she's already on a performance improvement plan for poor performance.

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Why don't you take her out for coffee and talk about ways you can work better together?

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