An associate and I were performing an annual review of the vendor. The vendor rep happened to be a director level and wasn’t familiar with our process. He said a redacted pentest report wasn’t needed to prove that his company is secure. At the same time, he didn’t give us any additional info as a form of compensating control either. After escalating to management, he went on a call and said we were very hostile and unprofessional (while everyone had access to email chain and it was courteous)

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That director was shady and unprofessional. Kudos to you for escalating

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My main goal is to make my manager’s life easier but when I’m on multiple projects at once and someone is being difficult over a requirement, it needs to go up. Otherwise it’ll go back and forth with me and end up no where 😵‍💫😵‍💫😵‍💫. I didn’t like that he said we were hostile and unprofessional. I explained why it’s needed and when it’s pushed back, “adding ___ to the email chain” was his trigger point

Power of being a client 😈

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Maybe the director was a genius… one less vendor to deal with

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“We don’t need your money!” Imagine? Meanwhile I had vendors sending me the entire kitchen sink (the best 🤩) no questions asked

As someone who writes those pentest reports: people like this are amazing to work with. I enjoy knocking them down a peg or two during readouts.

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Please continue doing the important work you do. There were critical findings from the report so i guess that’s what he was trying to hide

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My management ended up escalating this to our HR team to deal with this. HR said the director is no longer our account rep for that vendor 🤷🏻‍♀️. Tldr; emails CYA.

Vendor rep - director at that company, not ours

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