Any articles or books on maintaining a trusted client relationship? OR any pointers towards doing that?
One consistent feedback I receive is that I don't follow through on client relationship. I build tremendous trust and good will during an engagement, but I let the relationship die out once we wrap the work out. OR It is luke warm at best with a periodic email once in a while, unable to introduce people or grow the relationship.
Any help?

like
Posting as :
works at
You are currently posting as works at

What I have done is put calendar tasks on my work calendar for specific follow up with clients. Solely for the proper of relationship building. Keeping in touch with clients can be crucial for return business. Guess who they're going to tell first if there's an issue? The person who calls once a month to check in. Not the person who never checked in.

like

David Maister. Invented the field of studying professional firms. Everything he every wrote is true today. Read his books.

like

It Starts With Clients by Andrew Sobel

You have an SO, close friends or family members you’re actively engaged with? What do you to keep those relationships and grow them? Do that.

Basically it boils down to showing interest, remembering things, and doing nice things for them that would be appreciated without being asked. We are all just people.

Related Posts

Is it presumptuous to invite a new coworker to join our company’s LGBT+ employee group? He mentioned in a call that he recently got engaged to his bf. I want him to know he has a resource if he needs it but I haven’t interacted with him before and not sure if it’s the first thing I should bring up.

like

Hi Fishbowl community!

I'm looking for remote roles in the digital marketing & communications space, particularly growth marketing/UX strategy/content marketing/brand strategy.

I have 5yrs of experience w/ 2yrs at an agency, a master's in communication, international work experience, and I speak Spanish.

Other skills: project management, SEO, email & SMS, copywriting, editing, research, data analysis

Would love referrals to Capital One, Microsoft, Amex, Amazon

Thanks so much!

like

Hi folks, i joined capgemini in july and till now(sept) I'm on bench. My designation here is B2 consultant and having 4.11 years of exp in iOS

Should i start applying for interviews again.. Or wait until i get allocated to any project?

like

Some people really need to learn email etiquettes😣😣 (Replies on the email are in the comments..)
why do people get so triggered on small workaday issues?!

have you experienced stinky emails for no reason at all?

When i went to the boss to tell him about these emails from the 'chatu employee', he was not at all ready to hear me to out and shooed me away from his office😡

Post Photo
like

Hello sharks,

Anyone from ey Goldmann sachs client
Can you let me know what's the work timing
And work location

Thanks.

like
like

Hello! I wanted to offer some advice to students. I’m a 15yr experience Sr. TA & I want to let students know that the format of your resume can make or break. When I’m hiring anyone in any type of marketing role, if the resume doesn’t have an amazing aesthetic, I’ll auto decline. Anyone in marketing knows visual is of the utmost importance. Also, project managers - if the resume isn’t organized, precise, structured - this tells me you can not manage complex projects.

like

I've been working remotely for the past two years, and it's been great. I love working from home and being able to watch my kids grow up through their eyes as they play around me. But sometimes, when you're in this kind of situation, it's hard to know what to talk about with your coworkers.

like

Hello Nagarrians.. How’s the Maruti Suzuki Financial Platform project in Nagarro?

likefunny

Hey all,

YOE - 6 Years
Tech - Frontend Developer (Angular)

I have offers from 2 companies, same pay and almost same benefits.

Software AG (GCS Department) - work will be on Agile Apps (No Code/Low code)

Larsen & Toubro Infotech - Work will be on a client (Schneider) project

Which one would be better?
Please help

like

Salespeople, those who've done both, do you prefer to close business and maintain the clients within a book of business or close and pass the client along to AM?

like

Did trivia today for a summer associate event. One of the questions was what month MLK day is in and everyone on my team said Feb instead of Jan. I definitely judged them lol 🥴.

funnylike

Is it normal for a big4 to take over two months in the interview process? Since end of January I've had five interviews w team members, including with the partner who leads the practice I'd be joining. Still no word. I've gotten nothing but positive feedback with the in-house recruiter I'm working with. Is this normal? Client base would be asset managers & PE firms.

like

Looking for entry level project management positions based in Boston/Cambridge or remote! Would anyone be willing to refer?

More details in comments

like

Dress shirts and slacks recommendations. Looking for everyday office stuff.

like

How did Cooley decide which attorneys to lay off in this week’s round?

I have heard that many were on track for 1900+ client billables, so it wasn’t just axing low billers. Have also heard people with good performance reviews and recent laterals with no performance reviews were impacted, so it wasn’t strictly those with work product issues.

Anyone have any insight?

like

Hi all! First : shout out to the folks who sold the super bowl clients! Question for all. What tools are you using for biz dev? For finding clients specifically. We are a video production house so our needs may be different but we want to grow direct to client work as well. I know of winmo, agency access and agency source. Any other online tools you are using? Thanks!

like

How do you deal with clients who act like they know more than you even though they don't?

like

Paraphrasing a partner during practice group call:

Not surprised looters went for shoe stores but Barnes and Noble was untouched... they can’t read.

I was floored by this (ignoring that maybe looters were interested in resale value, perhaps). Such clear racism. None of the other partners even attempted to call this partner out. Call went silent for moment before another partner changed subject. Nobody in practice group AA.

Ashamed, I didn’t speak. Concerned for my employment in these tkmes

like

29% of your rejected candidates will completely sever their relationship with your company if they have a negative experience.

like

More Posts

Has anyone transferred from tax to audit? And how did it go? Is the grass greener on the other side?

like

What are equivalent roles in industry for a Salesforce tech manager role in consulting (pwc) ?

like

PM fishies - how do you keep yourself motivated? Working on a long term, long hours project. Team is great but needs tons of emotional support and 2x/day pep talks. Feeling drained from (cont’d)

like

US-expats working in the region on privatization efforts, digital, and other services in demand...(cot’d)

Where did that phone come from? 😆

Post Photo
likefunnyhelpful

How much do tax managing directors make?

like

Anyone interested in carpooling to mammoth? Leave Sat AM early/ Fri pm - come back Sunday. Would love to get a whatsapp group together.

like

Can someone figure out how to create a virtual speed dating event? Would anyone be interested in joining?

like

Has anyone participated in Breakline after receiving an MBA? Currently at MBB and they reached out to me. Was curious how helpful it would be for breaking into tech.

like

Has anyone bought a house/condo in a different area from where their office is currently based (esp recently)? I’m looking to buy ~5 hours away (but same state) and I know I’ll need verification of employment if I put an offer down and go into escrow- loan officer said I would need a letter saying I could work remote or letter of my transfer. Would love to stay on my current clients but open to transferring, however I don’t want to ask to transfer unless I’m really going to put an offer down.

likesmart

I’ve been working since 9am today 😕

like

I’ve been having a super hard time concepting lately, especially knowing that the “concept” will mostly serve as a sticker to slap on the cover of a CVA and the top of a website. I feel like every pharma concept I’ve ever seen or created becomes so cheesy once it appears in tactics. Does anyone have any examples of HCP creative (non-DSA) that is both impactful and translates well into pharma tactics?

like

I need to get the hell out of here

likeupliftingfunnysmart

Do you feel it's been BAU at work for the last 2-3 months and our employers have forgotten there's still a pandemic raging?

like

Is asking for 160k base & sign on 25k for Program Manager role with 8 yrs experience in Seattle reasonable? Program manager in Technology. Non-Faang.
Have a recruiter call to talk numbers.

like

Any BA from capital market, retail banking or payments domain looking for change please let me know there are urgent requirements in Accenture India

likehelpful

Hi people
I cleared Accenture Tech round, and they have sent a mail asking to fill in EAF . Should I wait for HR discussion and then do it? One of my friends didnt have HR round for salary discussion. After Tech round, they directly sent offer letter. When he asked for HR discussion for salary negotiation, they said nothing can be done. Does this happen a lot in Accenture?

Any recs for speakeasies in manhattan? Preferably east side but open to other suggestions

like

Why some companies ask for Scrum master with technical skills when Scrum Master role is non technical. Please share your views

like

Has anyone else dealt with this situation?

My company has no CLO or GC. However, my company runs all in house legal opinions through its CCO, a non attorney. The CCO and I have had disagreements on points of law on several occasions, but regulatory actions have backed up my opinions. Regardless, the company values the layman's point of view more than mine. I do not feel appreciated by this company in my current role.

like

Additional Posts in Partner One

What is the key difference between MD and Partner at Accenture?
Can an MD still become partner?
Or is this a hard stop?

What do fish anticipate happens to Capco given the Wipro acquisition ? Good or bad for the brand and business ?

like

P1- do you discuss insights from Fishbowl with other Partners or firm leadership? If so, which things?

like

Hey Big 4 Partners, given independence constraints, I assume you buy investment properties. do you believe this to be superior to buying stocks, and what do you do to educate yourself in this process?

For homegrown partners (ie, you remained at the same firm since entering consulting after college), at what age did you become partner?

like

What do you consider as a safe level for “rainy day fund” as a % of your annual income ?

Partners: what car do you drive?

Asking as a genuine car person.

like
like

Ready to boomerang back after a stint in industry. How do I approach this? I realize now the perks of consulting and I miss it.

like

What are ways of giving feedback to partners? Most of them don't seem to be open to it ...

like

What’s the market sentiment now that it’s been over 5 months from the initial lockdowns and impact.l? What are your clients saying and their prospects for the next year?

likefunny

Partners will you promote an Analyst after one year? If his/her performance has been good but the general practice on the team is to wait for two years.

This is meant as a compliment to your superior ability to balance your life: How do partners have time for fishbowl? It seems so small compared to yalls lives?

like

How many of you were direct admits to Partnership? From other consulting firms, or from industry? Was it a lateral move, or a step up/down?

The reason I ask is: I’m a Y3 Director at Big 4, always been a consultant and probably 2 years away from Partner. I have an offer from industry for VP at a F50 company, but am wondering about how difficult it’d be to boomerang back if it doesn’t work out.

TIA

likehelpful

Hello Partners! Ever saw yourself in a junior resource? Did you feel more connection with them and/or invested in their future?

like

Can anyone share actual data on partner life expectancy? I’ve heard myths (eg average partner dies 5 years post retirement), but haven’t seen data and would love to know. Thanks!

funnylikeuplifting

Partners - absent the paycheck, do you enjoy your job? Regardless of yes/no, did you enjoy the path to getting there? If you didn't, what convinced you to keep going at it?

like