Any strategies for trying to change a legal department culture that functions primarily by jumping from fire to fire? This is reflective of the broader company’s approach so to a certain extent I’m fighting an uphill battle/bound to it, but I’m finding any middle- or longer-term initiative eventually gets pushed to the back of the pile.

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That seems like more of a cultural issue where management needs to change their perception of legal so that it is viewed as a business partner. You need to be at the table on the front end of issues. Does your General Counsel report directly to the CEO? He needs to be pushing this and the legal department needs to be inserting themselves into the picture when things are being contemplated, not when the bodies are already buried.

This requires that the lawyers understand the business at a level that most legal departments just don’t. One thing you can do is have monthly sessions where a business unit leader comes in and talks at length about a specific product or service that is a revenue generator. Lawyers need to understand how all the pieces of the puzzle fit together.

You need to frame this in dollars and cents. If you did (x) and we were brought in on the front we project you would save (y).

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Focus on what the fires are and how to stop them. Could be anything from a template creation/change. Also starting with the younger associates will help implement the change you seek.

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Getting from Reactive to proactive usually requires more resources and structure

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One thing I have done is to “eat my own cooking.” Get my team in order, automate and streamline our processes, etc, to serve as a model. It’s a long road and I fear I’m still at the start of the journey with you. I think you’re on the right path though. If we’re all still practicing law the same way ten years from now as we are today, we’ll have failed our companies by not optimizing our practices.

Do you have the budget to add staff so you can take a more strategic role?

Start small. When you are constantly putting out fires, you can probably handle only one “extra” task. Focus on that one task, tracking data and using it to show improvement to get buy in. Change management is hard. You have to be constantly communicating. Also, perhaps start a recognition program to recognize where people are going above and beyond. This can be a special award or could even include a small monetary payment as well.

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