Any Technical Support Analyst that care to share their salaries ?

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Base $93k, yearly stock options payout + bonus makes TC - $112/113k

Started at $65k base last year.

77k (started at 65k), 3.5 years currently employed
It’s a joke and raises suck.

Tier 1 support, answering calls, live chats and taking new email tickets from customers, always spending some time out of work hours just to keep the queue in a decent spot
PS. That is AUD

I started out on the front lines for a technical product for a 1500-person company that trained us on the product and industry for 2 months and gave us a test at the end, at 58k in 2011.

I got an internal promotion (to 65k), then jumped ship 2 years later and then went through companies, all smaller or startups. Each jump got n me 15-20 percent.

Eventually this led me to being hired as one of the first TSEs at a startup for 120k, I left a few later when I got an offer for 150k+bonus and they couldn't match it, and am happy where I am now. I'm now (3 years later) on a small specialized team that handles escalations primarily, jumps in where others are overwhelmed, filters stuff that goes to Eng, etc, at 200k. The role's creation was sped up because I got an external offer they worked to match.

I think my salary growth has been on the higher end for TSEs, enabled by job hopping and by working on extremely technical products that are difficult to hire competent support for.

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