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Any tips on facilitating a lessons learned?

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Most of the attendees are going to think that it’s a waste of time as nothing is going to change, you need to convince them otherwise. Also, it’s hard to get good feedback from people in a group unless they are comfortable and used to doing so—most people aren’t. Prime the pump with feedback gathered ahead of time, anonymous surveys like Survey 🐵 work well.

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Call it a retrospective, allow people to participate anonymously, clearly state objective and process, at the end pick a few things to improve and assign an owner and due date

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Be clear it’s not a venting/complaining session but an exercise to identify opportunities for improvement.

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Is this for our meeting tomorrow?

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If you bake this into a project wrap up and make it as objective as possible people may not react negatively. Try using terms like “what went well and how to replicate” and “what should we take another look at”. Sow a direct correlation between the “hotwash” and budget impact. End with a fun offsite activity.

Had a constructive one at one of my previous clients. The client sent out an excel before hand and asked people to fill it with what went/goes well, what could be done better, actionable suggestions on how to improve, also focused on redundant and time consuming processes. He shared it in the session and had an open discussion. Need to be a little tactical here as often processes are shared and what works for one person may not work for the other. Good luck.

Try the Rose, Bud , Thorn design thinking approach

“Sorry we botched it...what could have gone better?"

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