Anybody had a client that sends an excessive amount of emails AND been able to figure out a way to lessen it? By excessive, I mean probably 30/day. He’s a good client but it’s stressing my team out.

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Is he expecting responses on each or is he what I call a “stream of consciousness emailer” and you end up consolidating your responses? I had a client who was the latter and I set up a rule in my inbox that moved the messages automatically to a folder. Then I would go through the folder during select parts of the day and respond. I was then controlling what I could control without having her make changes to what worked best for her. It also helped me focus on getting stuff done.

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The folder rule and respond at certain intervals is a good idea, thank you.

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What's the relationship between you and the client? If you're on good terms or concern them to be a but closer to you than a "normal" client relationship, I recommend transparency.

Be honest, tell them that for them to receive the optimal service most efficiently from you it's best to put everything in a single email - or even a Google doc and share that with you.

Just my .02

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We’re on Basecamp for routes of work and lots of communication but not for all the details - that might help though. We also talked about using a ticketing system but don’t think he’d actually use it.

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Oof. I know that feeling. I had a little success setting up touch points during the day when we were busy. Usually either a morning or a noon quick 5 minute call and then one at the end of the day. Kind of invites that “I’ll wait until we talk” kind of mentality and then you just shoot back a recap email. Bit of a commitment but can be useful. Probably still going to get peppered just not as bad.

Also depends on the nature of these emails, if it’s trickling comments, maybe tell them to spend the day with it and have a regroup call to walk through feedback.

Tell him it saves him time and money to be more efficient, you know, in a gingerly Account-like way. That helps to.

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Since you’re used to it, any way to shift him to just texting you and you disseminate?

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Hi All,🛑
I received offer from HCL It's
22+ 3 variable pay=25
Capgemini: 24+ 0.5= 24.5
Tech Mahindra: 24+3 L VAR= 27( asking for wf office from next week)
Infy: 16+3
Global Logic: 21 Fixed


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