Anybody successfully gotten a refund from Hotwire? I’m about to be out $750 bucks for a rental car we never received. (But they’re saying we forfeit for arriving after our “reservation time.”)

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You're always protected by the bank to get your money back. However, try fighting with hotwire to get refunded before you talk to your bank

likehelpful

Dispute the charge with your bank if you need to. Their people are better than hotwires

likehelpful

We got a full refund plus a credit when they were out of our car. We waited for 2 hours and eventually abandoned for another rental agency.

helpful

@C1 them not having a car you reserved is different than not showing up for a car you reserved. Not sure OP deserves a refund tbh

How long after pickup time on reservation did you arrive?

Reservation (made before we got plane tix) was for 12pm and we arrived at 9pm. But I see the reservation as meaning that we’re paying for the car for a set period of time, starting at 12pm.

Do people really show up to get their cars at the exact time that they begin the rental period? Between flight delays and other factors, it seems unlikely.

Or did you ever actually arrive? Or just retroactively demand a refund? 🙇🏽

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