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Several companies shy away from exchanging files in support chats for this specific reason.
It's frustrating from the users stand point when you need to show what you are experiencing. There needs to be added security layers added to the medium.
https://www.scmagazine.com/home/security-news/phishing/how-can-i-help-you-today-scammers-dupe-online-support-agents-through-live-chat-platforms/
Additional Posts in Consulting Exit Opportunities
Any 1 page resume template recommendations?
PwC Advisory or EY FSO for M level role?
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