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Branch managers SouthernCarlson. Check in
Thought I'd give this a go:
Looking for a Referral for Account Manager roles in the UK. I have applied to the fintech and banking positions in London.
I have extensive experience in fintech and digital banking.
Will need a sponsorship (Canadian), so I'm hoping a referral can help things along.
Someone wanna give me a referral at Salesforce?
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Mentor
I agree. If you're not going to use significant amounts of OOTB capabilities to be managed by non-coders, then Salesforce is adding overhead (cost and performance both) to something that could be built on another, less-opinionated platform. But there's a flipside to this - Unfortunately, many of the teams at places such as your firm (where I used to work) are populated by offshore resources who don't know Salesforce, and sold by directors who don't understand the value prop of clicks vs code. And collectively, you benefit from designing a larger project with more heads and hours, less enablement and transformation.
I don't mean to pick on PwC specifically, because all the bigs (+Salesforce themselves) are guilty of this. Even when the intention is otherwise, it's hard to sell because the customer often doesn't want a strategic partner, doesn't want to be told how they should be using their tool... They want to tell you the requirements and have you build it. The worst part about leading these projects is seeing the opportunity for transformation, and not being able to deliver it simply because your bosses won't invest the time to sell and the customer won't listen anyway, so you end up replicating Siebel on Force .com.
Mentor
Yeah it’s a balance I have seen many people make poorly. The decision makers who buy the system are not the same as the product managers/POs who drive requirements. Consultants and project managers are ignored.
Coach
Often a large part of the value prop is that SF is already deeply embedded into the organization workstream (usually in sales or service), so the total value includes capitalizing on what's already in place. SF is really good at saying "Look how much success you've had in the platform in this department, let's take that success and spread it across the entire org".
And, to be honest, it's a good play. Or, at least, a better play than ripping Salesforce out of sales and service and replacing it with a 100% Microsoft stack.
I used to work at SF in pre-sales and this is pretty accurate. The issue we were starting to run into though was terrible native integration with non-core capabilities. Tab, Mule, slack all work really well as stand alone but they don’t necessarily make sense to tether to Salesforce from a platform perspective because they’re all different platforms.
Salesforce has amazing OOTB capabilities but when you get to the point of needing custom integrations (even MC with core) then it starts to make sense exploring a solution with more flexibility
Bowl Leader
Even if you only use the platform and do most things custom, you still benefit from declarative platform security features, authentication, field history tracking, reporting, etc
Even with heavy customization, 60-80% of the work is still handled by Salesforce. They also handle a lot of the ‘hard stuff’ that most people would screw up if left to build on their own. For instance all the hardware, server scaling, reports, and security.
Most IT leaders would rather have a entity to blame if something goes wrong then it be 100% on them.
Salesforce really is just a cloud database with some packaged functionality on top.
Coach
I never thought of the migration to the cloud as a giant cya play, but makes total sense 🤣
What you have to remember is that outside of covid, there ain’t no party like a Salesforce party…. So why use any other system?