Anyone ever have missing welcome points from Marriott? Per website, I’m entitled to $100 cash per occurrence. Sent a note to customer service and they’re useless - they updated my name in the system..

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If that $100 is the case then I’m owed approximately $4k from last year where I never received any welcome points. That $4k is bigger than my bonus 🤑

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Instead of actually answering my question. Finally they are crediting me the missing welcome points. Does this mean that the $100 isn’t a real offer? Do I need to call? If anyone has experienced this and can chime in that would be great.

Believe the comp has to come from the hotel, not from Marriott Rewards - essentially used to hold the hotel accountable. If you’ve already checked out you likely won’t have much luck with this. Next time if you aren’t asked about the welcome gift you can address directly at the hotel and request your comp (granted they will try to get out of it).

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The offer is for if they can’t accommodate you with a room and you get bumped, nothing else I believe. Also the rate varies by chain within Marriott.

You need to request this compensation at the property before departing. Done it a few times.

That’s not how it works. This is basically for the breakfast benefit as the welcome amenity. You would ask for the breakfast, they would say they don’t do it and you would request the $100. They obviously offer the points but don’t post them for whatever reason - I personally think it’s shady properties that don’t want to pay for the points and list you down as breakfast. In this scenario, Marriott pays the property for the breakfast instead of the property paying Marriott for the points

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