Anyone ever have Rolex / their AD lose a watch during shipping for servicing? In that unfortunate position and determining what to do.

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Ask for retail cost reimbursement plus being allocated a panda at MSRP

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If a car dealer accidentally totaled your car when it was being serviced, would you expect them to pay you more than MSRP?

Yea this seams like a great scenario to be in if the watch doesn’t have sentimental value to you. AD should have insurance on the shipping and should be able to get you the same watch you lost in brand new condition and then I would leverage the situation to get whatever Rolex you want most at MSRP, including the Daytona

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Sorry to hear that, I would be wanting them to cover the cost of your mom’s watch and then get them to allocate whichever watch both you and your fiancé want to have as wedding watches. Maybe give you a deal on some wedding bands too if you haven’t bought them already. This is a big mess up by them or Rolex and should definitely be compensated for it

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Insured watch? Or nah? (I don’t insure mine)

If it is in the custody of a jeweler the jeweler should have insurance for it

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Oh that is heartbreaking! I would ask them to track down a comparable pre-owned one in mint condition.

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