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I’ve never been to a Fairfield with a restaurant...
Any chance this is a “sir, this is a Wendy’s”moment?
Interesting... no idea.
May or may not be Covid related. Likely the restaurant and hotel aren’t owned by the same investment group and don’t have an appropriate contract to handle direct billing hotel guests. Weird, as I’ve never been to a true on-site restaurant that won’t let you bill to room.
I've stayed at Fairfield and they actually preferred that I charge the meal to my room. Probably you got a new person or someone that doesn't know how to do it.