Anyone had any luck getting there AIG travel insurance policy paid out?

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For background. My flight was cancelled back in April and I promptly submitted my claim. It has 42 days with 0 updates to processing status. I’m harassing them on FB at present and that has gotten me their Social media response team email but they haven’t responded yet. Calling is not helpful.

Had travel insurance via AIG with a cruise. Long story short- couldn’t make the cruise due to my wife not having proper documents. Filed and got cruise credit. It took awhile to get a final verdict though

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