Anyone had experience rolling out Segment or Rudderstack? We’re considering one of the two tools for our CDP and I’d be curious to hear insights.

For context, we’re a B2B SaaS for Developers and I’ll be using it to track customer journeys through multiple properties (website, docs, blog, product, APIs etc.) and pipe the info to our various tools customer support, CRM, analytics like Mixpanel/GA etc.)

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Both are good for event or data routing but they are limited in customer identity resolution. The data cleaning/organizing done beforehand will have a big impact on how effective either tool will end up being.

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