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So a scrum master is literally a servant leader. I mean it not just in the kitschy way we say that but in the “ they literally do whatever is necessary to help their teams be successful” way. This could look like a lot of different things but it is part coaching teams and organizations get better at managing themselves and collaborating across teams without going through the scrum master or anyone. It is also part helping work get done by being outside silos, authority intimidation, and stepping wherever is needed to get answers and progress made.
Depends on the team tbh and their maturity level as a team but here’s what a day in my life looks like:
- follow up on questions for devs/product owner/qa that haven’t gotten a response if asked more than 1+ day ago
- assess what work is in progress and identify who is responsible for getting it to done, making sure it’s visible to the right people
- facilitate/attend/ act as SME for any team meetings for that day
- attend meetings planning company road map, goals, demos, reviews
- Help teams out on technical questions or do legwork to find out who the SME is for that issue and get answers
- help make tasks, US, gather requirements to support product owner, assist with or lead training/onboarding for new team members or team members that need refresher
- make sure that the current goal is still viable and negotiate as needed with po and stakeholders if it isn’t
- hold 1-1s, coaching sessions to help individual team members
- facilitate meetings with executives and stakeholders exposing and bringing transparency to team metrics, organizational blockers, cross-team handoff issues, technical or business ops debt that is affecting the teams, and suggesting solutions and helping identify action items
- whatever else the team needs to get the job to done and delivered
Anytime, it can be pretty mystifying! That can be a tough decision to make.