Anyone have any tips or resources you can share on the best way to career switch from Help Desk to Product Development?

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You might want to move to product management within your own company or move to a role similar to yours in a company that has PMs. For me, the best option is the first one. Since they already know you, they already have a knowledge of your skill set, and internal transitions are usually preferable to spending resources on recruitment if they are hiring PMs

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Thank you, for the feedback.

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