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What does “collections” refer to LPQs?
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Mentor
Nah not awkward as all. In a sense you're their client and it's their job to keep you happy. They know the drill
Mentor
Be very polite and do not treat them like idiots - it will go a long way. See if there is an associate on the chain. Try calling them; maybe your status question does not make sense in their process or at that point.
We had a junior lead counsel a couple of years ago persistently ask when an entity would be incorporated because that was for a mysterious reason on their list (its purpose needed to be amended) until our junior gave up and confirmed it was.