AP owners, what’s been your experience with their service department? I’m getting my watch serviced for the first time and my experience has been horrible. They’re wildly unprofessional. And we’re just at the service estimate step. Will see if it improves from here, but I’m not feeling hopeful. Note, my primary contact is based at the Miami boutique. Had a Rolex before and never had any issues with the after sales service but that was in NY, maybe that makes all the difference.

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Is it serviced at a local location or do they send it out?

As I understand it, the Miami boutique shipped to NY for service.

Came across this old post of mine and wanted to provide an update. They ended up doing the work in less time than estimated and everything was smooth sailing and great customer service after that initial interaction. I’m assuming it was one crap employee and not representative of their entire organization.

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