Are Ambassadors worthless in the new Bonvoy program? Put another way, what do you find useful? I just received a new one due to Marriott “team expansion” & new ambassador missed intro call they setup

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Mine no longer responds to email...thx acn

likefunny

Completely useless

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Yea mine never responds anymore either, really annoyed

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I think the amount of people they have to cover has tripled since the merger. I wouldn't be surprised if they are completely overwhelmed

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Mine has been great every time I’ve reached out to her. Got me a hotel room on points for homecoming weekend in my middle of nowhere college town when no one was doing points and got me a suite upgrade a couple times without having to use my benefit

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Mine retired and I never got a new one

My equivalent at Hyatt is very responsive

Never got assigned one after I re-qualified 6 months ago.

Same boat, re-qualified in November 2018 and no one has even bothered to reach out

Same. I hate Marriott so much. This will be one of those mergers that will destroy value

Mine reached out several times asking to call... I told them I didn’t have a reason to speak on the phone at the time. Sent an email a few weeks later and they couldn’t complete the request, so pretty useless to me thus far.

Mine is actually great

Mine solves all my problems and is super nice! I also send her a bottle of champagne every year

you can always email ambassador.service@marriott.com for requests if your ambassador isn’t available

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