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Mine no longer responds to email...thx acn
Completely useless
Yea mine never responds anymore either, really annoyed
I think the amount of people they have to cover has tripled since the merger. I wouldn't be surprised if they are completely overwhelmed
Mine has been great every time I’ve reached out to her. Got me a hotel room on points for homecoming weekend in my middle of nowhere college town when no one was doing points and got me a suite upgrade a couple times without having to use my benefit
http://www.alttraveladventures.com/2018/07/22/spg-ambassador/
Mine retired and I never got a new one
My equivalent at Hyatt is very responsive
Never got assigned one after I re-qualified 6 months ago.
Same boat, re-qualified in November 2018 and no one has even bothered to reach out
Same. I hate Marriott so much. This will be one of those mergers that will destroy value
Mine reached out several times asking to call... I told them I didn’t have a reason to speak on the phone at the time. Sent an email a few weeks later and they couldn’t complete the request, so pretty useless to me thus far.
Mine is actually great
Mine solves all my problems and is super nice! I also send her a bottle of champagne every year
you can always email ambassador.service@marriott.com for requests if your ambassador isn’t available