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As a project manager, if the client keeps adding scope, and I’m pushing back to protect my team due to resource & time constrain, is it good? Or should I kiss client’s ass?

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Protect your people. Are they paying you more for the scope creep?

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It’s called a CR 🍺🍺

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I agree with CM1. Protect your people.

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Option 3 tell them that will take more resources you need to onboard and time... and how much extra you’ll charge. For a couple light lift extra asks though, I’d give it to them.

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I’ll speak from the vantage of a practice lead - send it up the chain. It’s your job defend against scope creep relative to what has already been contracted. But it’s NOT true that your only choice is to say no. Instead, say “that is going to have a material impact on the original plan because we didn’t staff the team to tackle X,Y, and Z. I’d like to bring in our MD to discuss the request to see how we can accomplish your goals”. In the end, the MD can decide if it’s material enough to absorb or if he/she wants to push for a change order. It’s his/her responsibility to balance client demands with team pressure, and finances.

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Option 2, client is king

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This is not McDonalds 😂.

Depends on whether it is a paid expansion or if it’s scope creep.

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Protect the realm boy.

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No scope- creep without more $.

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No taxation without representation!

Please don't commit to free work and assign it all to your team 😭😭

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Raise to your director. I’ve had some directors that firmly believe #1 and others #2 and they’re ultimately responsible for the client and team happiness.

Kiss that ass! Kiss that ass!

Just do it yourself on the weekends, take one for the team

Are they paying more for the increased scope? If they are, I don't think it's an issue. If they're not, you should continue to push back and escalate it to the lead.

Make both happy. Estimate the CR and work with your teae to add buffer hours and set reasonable expectations taking into account their well bring.. Project $$ You're not refusing to do the work, you're just telling the client what it takes to deliver. If they pay up and agree to the timeline, they get it. Don't say no to protect your team, you won't be around for long to do that. protect your team by working out a win win solution. Your client counterpart should be the one to say no thank you, let's stick to what we have 😁

Here's the lesson in consulting. Each consulting company negotiates on the analysis the client provides. That analysis is naturally incomplete. When there's a tender each competitor tries to underbid the others to win the work. After winning, and work begins, better analysis is done and scope is attempted to be increased now more info is avail. This is where CRs are required to manage that scope increase in line with commercials, and help recoup revenue lost in the negotiation process. Therefore it's incumbent upon you to manage this scope change via CRs.

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