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Sales

As a salesperson I generally take the approach of keeping my opinions to myself, if a customer asks me something directly I'm not going to lie to them I'll share what I believe in a respectful way. In other words I don't try to force my views on anyone, but lately our world seems to be more and more polarized on everything, and everyone is offered just by knowing you don't share the same views as they do they can't imagine their opinion isn't the only one. How are you handling these situations?

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I think it depends on the subject matter. Opinions don’t always need to be shared, and usually don’t affect the sales process. Values on the other hand do affect the sales process and it’s important to respect your values and the values of others. It’s my opinion that I believe hotdogs to be low grade dumpster meat. My values dictate that I treat people equally and work to remove unconscious bias proactively personally and professionally.

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I need a little more info. Are you discussing a specific scenario with a client or potential client? Or is this more in your personal life. I think as a salesperson you should know how to articulate VALUE very well. I found that translates to my personal conversations, where I articulate what is important to me and why. If people choose not to agree that's fine.

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Generally, if explicitly asked about my opinion about something outside of our professional relationship (politics, economic policy, commentary on news, or even sports) I'll be honest with the peraon regardless if their a current client or a prospective client. But, I'll do so in a way to be as least provocative or confrontational as possible. If they cant respect an opinion that varies from them they shouldn't have asked you; if they react badly, then you probably dont want to do business with them anyways because that relationship will be fought with conflict. The only exception to my "only when asked" policy" is if they're being morally offensive (racist, sexist, abusive, demeaning to somone, etc). Then I'll make sure they know I don't tolerate that behavior in my presence. I've lost business because of this and my employers have always backed me up. If you don't think your boss or employer would, my advice is find a new job.

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