At a loss w/ my client. He skips our calls/doesn't review the work I send him, but just turned around & told my MD that I'm not not accessible and my productivity is questionable?? How can... (cont.)

like
Posting as :
works at
You are currently posting as works at

Create a spreadsheet with a timeline of what you did, when you sent it, what you asked for, what the response was.

Keep it going and provide it to your MD weekly.

It sounds like the relationship with your client is unsalvageable, your top priority now is to save face with your MD

like

Document document document.. keep a spreadsheet or something of all the calls he flakes on, copies of your emails, read receipts, even screenshots of webinars to show who called in.. anything to cover your efforts. If that doesnt prove your efforts to ur MD then its time to escalate or dust off the resume. Have u already spoken to your MD about this?

likeupliftingsmart
Post Photo
funny

A couple of things:
1) we are in a client services business, so no matter how good your work is, if the client is not receptive you have failed. Not sure what the root cause of the antagonism is, but it’s at least partially on you or the case leadership to try and mend it. I’ve worked with plenty of clients with greater egos than brains, and it’s a matter of figuring out how to deal with different personalities. I would connect with the MD to figure out a tactical approach to resolve this
2) secondly, be a bit more introspective about the work itself. Is what you’re doing benefitting the client? Is it top of mind for them? Are there any conflicting priorities? Once you get a better understanding of what they want/need, you’ll be positioned to deliver direct value which could help mend the relationship
3) listen to his/her reasons about why he/she thinks your work is unsatisfactory. Sometimes we are guilty of being too close to the product to see some pretty obvious issues- and in this case there’s also the bad relationship. Be receptive to feedback and review their comments with your case leadership to assess if there’s anything you can do differently

likesmart

The main issue is that I am struggling to facilitate communication with the client, especially while WFH. He brings all of his questions, comments, and complaints about my work to my manager, instead of me. This makes my/our responses obviously slower, I lose the chance to answer questions, clear up misunderstandings or provide additional details, and things definitely get lost in translation. It's also frustrating my manager because these games of telephone waste her already limited time. She'll try to explain to the client that she's not close to the work, so it would be more effective if he speaks to me directly, but he'll literally refuse! (Hypocritical for someone who's making complaints about others' poor productivity)

I'm in no way claiming I'm perfect, but I've never had a problem with or received a negative review from a client before, so I do struggle to believe that I made such egregious missteps with this client to warrant this dramatic of a response.

...he make that claim when he's manufactured those ideas with no basis in reality??

He's the type who always has to be right and he also has a hot temper and lacks patience, so I've fallen into the trap a couple times and have had a few conflicts with him, which definitely rubbed him the wrong way and soured our relationship. I feel like, because of that, he's either deliberately or subconsciously begun setting me up to fail. No matter how hard I work or how good my work is, he'll make up some reason for why it isn't satisfactory.

This seems so juvenile and unproductive. How can I climb out of this hole?

like

Related Posts

Interviewing at a couple of mega funds at the Sr. associate level and at GSAM/JPMAM at the VP level for product/client facing/distribution roles. Does anyone have any data points for what I should target comp look like? At a buy-side shop rn that notoriously underpays and don’t want to sell myself short . Tia

like

I am a woman Business Analyst. How can you respond when a solution architect is throwing you under the bus and wants you to do his job deflecting things back at you of things you ask or you identify are needed? (He is an Indian man) example: look into databases and queries to define solution, provide to be workflows, identify back end data points, reverse engineer an excel spreadsheet with formulas, queries and macros so he can create the solution.

like

Hi everyone! Wondering if anyone can help me out with a referral to Deloitte or KPMG for a Scrum Master or Project Manager position. Open to other companies as well. 😊

like

I recently went on disability leave and my boss Auto forwarded my emails to my coworker. I have plenty of emails that I need to access that have to do with my getting appointed with the carriers and policies that I have signed for groups.. How do I approach this ? I am upset that he didn’t even tell me. Didn’t clarify weather it’s a standard thing or not so as to ease my mind, etc. NOTHING! Jerk doesn’t care about my success

Hi Fishes Need Ur help

Have recently joined LTI, and was presented with project having afternoon shift. Project was good but I’m not comfortable to work in shifts thus have rejected them politely.

Please help me how many project refusal we can have? Experience newjoinee

PS. already have got threats of rejecting the project will lead to consequences thus need ur help

like

Accenture India Employees - (1) How much does job location matter in getting good projects for a fresher(ASE- Lvl 12) ?

I am currently in Entry Level Pool-Bangalore and will be 'Soft Locked' to Bench in a month's time. I wish to change my job location to either Indore in MP(top priority) or to Pune(MH).

(2) Should I wait till I get a project in Bangalore and then change location only if WFH gets over (if that is possible) or change it right now ?
(3) Any idea till when WFH will last? Thanks 🙏

Post Photo
helpful

What’s the average billing of a client?

What is the hiring process in Coforge. 2nd round done on 22nd Feb for Santander project. Consultancy told mail for documentation will be share by HR, but no mail received yet. Any idea how much time it take?

uplifting

It’s hard to understand COVID-19 rates of infection where I’m at or was, and the contracts was not inline with corporate ideals at least not in the IT sector. Their ideals was radical and the spread of harmful information on past events to prevent ethnicities to get vaccinated was alarming. It has highest infection rate in private sector. Don’t know death rates was strictly remote and put on non-sanctioned project NDA wasn’t signed and never knew until it came down the grapevine.

likefunny

Been asked to support an MM PE part-time doing a market assessment and target identification in a niche sector I am an expert in. Any ballpark hourly or project rates? For reference 15 YOE in consulting (including DD) and industry with M7 MBA.

like
like

Current program manager in a hospital looking to apply to a project manager role at Salesforce in SEA. Anyone out there with suggestions/recommendation/willing to refer? Thanks in advance!!

like

Any good recommended books on how to build a scalable product and team? I'm looking for recommendations for two areas: 1) in general laying the groundwork in a startup to have the tools and especially processes in place to scale, and 2) tactical focus on building a SaaS project. I've been promoted into a management role from Dev roots, so need to learn more PM processes to be an effective manager in day job, plus would like to start building my own SaaS solution.

like

Not only did my boyfriend break up with me this morning but I got to the office and found out even though I was extended on a project yesterday, I am being rolled off today. Just double blindsided

like

If buy the partners you work with regularly a holiday gift, how much do you spend? Usually I get baked goods or food items which you can’t tell the actual amount spent on. This year, though, I’d like to support local restaurants by encouraging people to order takeout—hence, giving gift cards.

How much is appropriate for a restaurant gift card from an associate to a partner?

I’m client side and looking to find a new agency to build social creative. Would love suggestions for your favorites!! Bonus points for boutique/independent agencies.

like

On a project with higher level teams, and my partner and I can’t seem to crack the brief or keep up. Can anyone else relate? Will it always feel this way?

like

Best men’s pants for daily wear? Going to/from business casual clients and to/from home office

Are there any project managers or communications manager here working in France? Can you share more information on your compensation package and benefits ? Thank you!

like

More Posts

there’s a new analyst I’ve seen in the office a few times and I’m incredibly attracted to her. When is it appropriate to ask a coworker out? The chi office is pretty big so I wouldn’t necessarily run into her that often if things went south

like
like

Do you know of a strictly remote graphic design position? Preferably not UX/UI
Wanting a positive environment that expresses appreciation towards employees and isn’t too high pressure. (Unicorn 🦄)

like

Has TCS revised the stiphen for Band S?

Folks who began practicing in one state but moved to another: How difficult did you find it?

I like where I'm at now but my entire friend/family base is back in my home state. I'm not running for the door, but my long term plan is to go back. Am I just making it harder on myself the longer I stay here?

Admitted 2021, both states are same region and both UBE, if that helps.

like

Joined LTI in June in Citi bank account. But still no onboarding. Many people waiting for VDI. Manager said it's freeze from Citi side process is slow. Now they have started releasing people. It's easy to get another project on bench. Will LTI ask to resign?

I have a new job offer closer to home and higher salary. The new employer wants me to start asap. I will not be able to provide a full 2 weeks notice. What should I do. I feel really bad leaving my current employer with only 1 week notice. Any suggestions?

like

Hi,
I had given tye assessment of Axtria and got selected for the tr round, after that I gave the hr round. It's been 10 days but I haven't heard back from them.
What's the longest that I can wait to receive a reply from them ?

Holding 12 years of experience in service desk working as a deputy manager (7 lpa). Got an offer from Mindtree for 11.5 lpa. Someone pls suggest max package for C3 band for Bangalore.

like

Question for anyone who may be able to answer.

We are looking to file something like an injunction injunction to stop a property sale. The property is owned by a sister and brother. Brother is deceased so it passed down to his children. The heirs bad no idea the aunt is trying to sell. Can we file some type of injunction?

like

Anyone in Dallas? 24M

like

I know you recruiters must get tons of emails a day. For that reason, I keep my emails as short as possible. In other words, pretty vanilla. Name. Inquire. Short sentence about why I’m (cont.)

I have a senior director who needs a PIP. Plan was to meet w him today to start phase I (formal Learning Plan). Got a Teams msg middle of the night that he's in ER w gma. Ordinarily, I'd wait a few days at least, but the performance issues are real, have been going on (despite feedback and support) for months, and impact rest of team. He has issues w health, family, etc. at least monthly. I've worked hard to build a warm, supportive team and struggling now. Would appreciate ideas!

like

What are your PR questions? I’m happy to answer.

RIA in Hauppauge, NY (Long Island) is looking to ad a service advisor to our practice. We are interested in speaking with advisors that have and do not have their own clients currently.

What’s a good way to get your personal data scrubbed off the internet?

like

Covid-19 coverage: what are you seeing? Where are we headed?

like

How can someone find a job localizing marketing content (taking poorly translated material and fixing it up for US consumers)? I've heard that it's a real job but can't find much information about it

like

Additional Posts in Consulting

My friend and his wife just had a baby and I’d like to send them a gift—something that is curated and unique like a gift set that may include clothes, toys, and/or books. Any recommendations for curated gift sets for babies?

like

Anyone have an recs for self help books that help with work anxiety? I've felt so low on the totem pole since I joined in 2015 that I rarely give any opinions at the office. Obvi this is (cont'd)

like

What hurts more: A single, all day, meeting with all necessary SME's... or, 10+ individual meetings with each SME?

like

Has anyone live in GA and traveled for work to Florida over 30 days? Basically I have to charge my time to my actual current location but I know FL has no state tax and I don’t know how this CONTD

Going into Senior Associate offer negotiation with PwC London UK, what is the normal base salary expectation? Or even total salary expectation?

I was going to ask for 56k

like

How long do you have to study to prepare for AWS solution architect certification? Not much of development background but fairly versed in computing.

like

Happy 21st second of the 21st minute of the 21st hour of the 21st day of the 21st year of the 21st century

likefunnysmartupliftinghelpful

Favorite team events in Atlanta?

like

Best book on personal finance?

like

Anyone have any first hand experience of seeing the benefits of putting Big 4 on resume?

like

While I am not a morning or a Monday person, I appreciate it when my pilots and crew are... Blasting Paul Simon while boarding makes me feel better about my day already. 😎🛫

like

This is why we need Universal Healthcare

Post Photo
likefunnyupliftingsmart

How to cope with analyst grunt work?

like

Budget printer to buy for home office? Prefer low operating / maintenance cost. Okay with having just B/W printer.

like

For EY-Parthenon, how much does your home office location matter? (the office you're linked with)

Any suggestions on locations? Thanks

like

Thank you Global Entry.

like

If you start going out with someone, and they have anxiety-depression (or some other metal health challenge), when would you expect them to disclose? Date 3? A month or two in?

like

How does severance typically work when you get fired? Is it a lump sum?

like

PwC: for those laid off, how much does Cobra cost for us? Or can someone point me in the right direction? Only have 2 days to transfer 401k, wealth builder, and insurance/etc so scrambling now

like

Only 2 more days till Consultant Friday!!

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Send download link to your phone

OR

Scan your QR code to download
Fishbowl app on your mobile

By continuing you agree to Terms of Use and Privacy Policy.

Messaging rates may apply

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal