{ "media_type": "text", "post_content": "Before Bonvoy, points and nights used to hit my account much faster. Is anyone else noticing a delay since the name change? Takes more than10 days for a stay to appear in account and I have to call", "post_id": "5c7c2ccee73ba0001b41f0d2", "reply_count": 15, "vote_count": 9, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Before Bonvoy, points and nights used to hit my account much faster. Is anyone else noticing a delay since the name change? Takes more than10 days for a stay to appear in account and I have to call

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Ambassador customer service typically takes 3 days to respond to my requests (My personal Ambassador has taken no less than 1 week every time I have reached out) and every stay since the beginning of the year has incorrect points. I am still getting points fixed from the Q1 promo. Last week, the hotel I stayed at could not even send me an email or print my folio. About 3 hours later a screenshot of the folio was sent to me. The incompetency of Marriott never ceases to amaze me.

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Ha! Just got off the phone with them about my recent stays. I also lost tracking of my Lifetime status. I went from 4 years of Silver Elite or higher to 0 in the app. They claim they are not tracking that anymore. Sooo, are they telling me I should just hop over to Hilton? Idk, but they need to get it together.

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Yep having the exact same problem. Since Bonvoy stays aren't automatically posting. When I call the associates seem to be unaware that this is an issue

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I have 27 nights and apparently $0 towards Ambassador qualification. Is this what Accenture does at all their clients? SMH

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Uh the Bonvoy thing is Deloitte...admitted on another thread ACN just did the merger prior

funny

I want Starwood back

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Same for me. Either takes like 4 days or 10+ days (after which i fill out the form)

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Had the same issue with stay not popping up. After 10 days I just submitted the “Missing stay” form. Points and nights were added the next day

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If you’re ambassador, it’s easier to just forward to the team...unusually fixed in a few hours

Yeah it's taken 10+ then when I get it finally posted the points are wrong

Ambassador has been pretty bad at keeping up on my end as well. I have 11 unposted nights atm. I bet I’ll have 14 before any of them actually hit/someone does something to fix it.

Make sure your rewards numbers are updated in your company’s travel system. That’s what happened to me - and it has been smoother since

I got my most recent stay credited sometime last night (checked out Thursday morning, so 3.5 days later). Took 5-7 from a different Renaissance in DFW, but I'm not sure if the two data points are related

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