{ "media_type": "text", "post_content": "Being seconded to a client as an experienced consultant (but I have none), I didn’t know until I joined the project and the Director did not tell me they require experience before joining. So recently I asked the client to walk through a process an experienced consultant should probably know. I got an email from the Director asking me to stop asking clients questions like these and avoid mentioning I have no experience etc. What could I have done? my inexperience will show anyway right?", "post_id": "61e5c14c74a57100378f185c", "reply_count": 18, "vote_count": 2, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting", "feed_type": "crowd" }

Being seconded to a client as an experienced consultant (but I have none), I didn’t know until I joined the project and the Director did not tell me they require experience before joining. So recently I asked the client to walk through a process an experienced consultant should probably know. I got an email from the Director asking me to stop asking clients questions like these and avoid mentioning I have no experience etc. What could I have done? my inexperience will show anyway right?

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Never ask those questions to clients. This is coming from someone who used to sign contracts for my team - why would I pay whatever your rate is when you tell me these things? I expect you to come in with whatever experience you have (can be non-consulting) but act like one solid professional, period. It's up to you and your internal team to figure out how to close the gap but meanwhile, do not ask clients to help you bc that's not what they're paying for. Reach out to the director to level set and ask for resources that your firm has to help you. If your leadership team isn't helping you then it's on them. Observe your peers and managers too and proactively reach out for any feedback they may have for you.

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You know how in basketball you can only be very good if you and the ball are one? You must be able to think like a ball. You must be the ball. Well I guess you can try doing the same thing here

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A1 was this you as you wrote this comment

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You asked the client what you should know?

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The point is I don’t know if it is some thing I should know or not or whether the client has their own way of doing things. Either way I don’t know the answer as I have no experience. So I asked someone in my team I.e. the client as I am seconded.

I get that we shouldn’t be asking client the question but why the level setting was not done by the Director before staffing OP? That’s poor leadership..OP,what level are you at?

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Thanks SC2 for understanding, I think if there is a clear handover doc I wouldn’t have asked these questions

I think rephrasing the question would have been better - “I want to understand how to make your team/operations successful - walk me through what we’re trying to accomplish here and the current processes in place” NEVER mention a lack of experience; ideally if you’re being staffed to replace someone else then they’re would have been some sort of onboarding training; otherwise, there will be materials for you to review to get up to speed. (Speaking as someone who is also on a secondment/staff aug/long term engagement)

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Yeah I think rephrasing the question is good advice. But no there is no onboarding at all.. the whole situation is a mess and just to clarify I am replacing this person at the client and there is no detailed handover documentation so I emailed him about the process they go through ccing manager and director, which triggered this whole thing

You should be leveraging/exhausting internal firm resources (and obviously Google) to help you understand a process before you ask the client. The client hasn't just paid for you, they've paid for the whole of the firm support that comes with it.

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Talk to your Director and ask for pointers to SMEs. Ask your manager.

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🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

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Absolutely always try to ask other members on your team how to get things done, but I firmly believed you should not get shamed for lack of good leadership.

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Does it change things if I was seconded to the client? And the person I asked is not the sponsor and he knows I have little/no experience.

I’m shocked at some of the responses here, and it really shows the lack of integrity in our industry. The client was misled, and that’s not your fault. If the director would prefer you not ask the client these questions, get a point of contact for support. But, before asking for support you better try your damndest to find answers on your own (Google, internal materials, etc.)

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How many first year analysts here started as interns? What did you guys do to get those jobs?

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Where is a new build???

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Still not seeing location in the post window when turning it off.

Post for push testing

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Ahh it is posting but into middle of feed as opposed to top.

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Testing at 9am EST

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Post for tests 2

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Part of the crowd. The briefcase doesn't show in post details though.

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Maybe we should implement something like automatic posts refresh? I got a notification about "someone like mypost" but it isn't displaying at the post title...

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Posting from the top side.

Top top post!

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Lessons learned this week in travel: have a toiletries bag you leave in your rental car or at the client site to avoid using hotel soaps or having the TSA confiscate your oversized bottles.

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