Booked a room at a Hyatt with 2 queens, when I checked in I received a room with 1 king. Was told they were out of room with 2 queens. Was given breakfast vouchers. How many points?

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You're a director, are you new to this?

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This is a joke, right?....

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Voucher for breakfast? You don’t have status? Casual!

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does hyatt have some sort of room type guarantee? i think marriott does, which means if they can’t honor it, they have some sort of compensation chart. try looking into that.

The Marriott one counts king/2 Queens as the same room type unless you're titanium or ambassador.

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