Bought GBG Cost Plus thru Insubuy for parent who ended up getting admitted for two days. Submitted claim after discharge more than 10 weeks ago - haven’t heard back. Anyone know if this normal?

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No, they are super slow. Just document all communications and keep at it. I have gotten all my claims for my dad reimbursed but it took at least 6 months. Be prepared for documentation requests as they will try to make it prolonged so you give up.

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Thanks EY1

FWIW, have followed up with their customer care over emails and phone probably 8 times. My understanding is typically insurance companies are very prompt

I have heard that they try to get out of it by trying various angles (e.g pre existing conditions etc.). But be persistent

No idea about this particular insurance company, but in general, all travel insurance companies are notorious for trying to get out of paying claims, for a multitude of “reasons”. They are not required to conform to the ACA, which basically allows them to get away with a lot of shady practices.
If you have already paid all hospital bills, then there is nothing you can do, but keep trying to work with the insurance company, and ensure that you have plenty of documentation. If you haven’t paid the hospital, then you have more options.

This is helpful information P1

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