Canadian 🐠, I just had a nightmare online shopping experience with Holt Renfrew. Do not recommend for holiday shopping.

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They use a courier called Swyft that didn’t deliver my order but sent me conflicting messages about its status for days. No attempt to deliver whatsoever.

Holt Renfrew told me not to worry and promised me it would be delivered, for days. It never came. Then my order got shipped back to Holts warehouse. I had to chase this order for days. Unbelievable.

I can’t believe this is a problem a reputable retailer is having in 2022.

Yeah I have been shopping with HR lately too. Swyft worked ok for me but it’s hella slow. And what’s with the multiple text messages about the arrival to the warehouse that inform me about absolutely nothing?

What boggled me tho, was that on 11/11 they had singles day sale and I had placed an order for 11/10 for an item that subsequently went on 20% off. They told me they don’t do price adjustments “due to the changing nature of their inventory” 😂 Like hello other dept stores have been doing price adjustment since forever. I shop mostly e-shop at Nordstroms now, HR if I have to, and almost never Saks (though I still shop here in-person for their impeccable in-store tailoring)

…Rant over 😅🤣

But again, why is e-shopping so terrible in Canada?

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