{ "media_type": "text", "post_content": "Cleared my layouts with my ECD and approved it. When I sent to Accounts, they went back with their OWN minor to medium changes before they send to client. Is this normal?! Do I tell my boss?", "post_id": "5d80bae582ad46001cf9f80e", "reply_count": 38, "vote_count": 3, "bowl_id": "5565cfca8b2b9a03009acf57", "bowl_name": "Advertising", "feed_type": "crowd" }
null

Cleared my layouts with my ECD and approved it. When I sent to Accounts, they went back with their OWN minor to medium changes before they send to client. Is this normal?! Do I tell my boss?

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Posting as :
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It’s 10000% normal for account team to have changes. They are the voice of the client. However, they NEED to request those changes, never just make them. And you’re allowed to disagree and have a conversation about why.

likehelpful

Actually, I reread your message and feel pretty convinced that you’re right.

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Buried in here is another problem, the perception or approach that “account service is the voice of the client“. It shouldn’t have to be that way. Creatives should also have a sense of what their client likes and doesn’t (vs. “THIS IS MY ART!”)...and account service should also be looking out for what you, as an agency, think is the best (creatively AND strategically) work to present, sell, and produce. This all seems very old-school.

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Recent IconRecent

Return the favor, occasionally pick up the phone and call the clients on their behalf.

likefunny

They ain't a fuckin designer.

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Account made changes to YOUR work?!?! WHAT?

funnylike

That really sucks.

That’s not cool. I’m sure you don’t make changes to their, um, emails. If they make changes to creative they need to run it by you.

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Update: ECD mandates Accounts to CC her in all emails addressed to me... This is a developing story.

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I’m less about concerned being recognized (I highly doubt that) but more concerned about making the work better. Just want to share my experience and see how others deal with it.

Im with him ☝🏼

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Or her...

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As my ECD once said to me while on the phone, “Gotta go, Account person is here to ruin my day”.

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I don’t give a shit whatever they asked

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Nice to know the culture at W+K

What sort of changes are they? Definitely flag them with ECD, but if it helps the client they might be good changes.

I’m agreeing that they should know, they should be reviewed/signed-off on. If the person who created the work agrees with the changes or is okay with it, I don’t know if it’s always necessary to go through a layered approach. But a simple cc on an email is just in good faith I think.

In this case, it sounds like there was not alignment between the AE/AD

NO

As long as they CC the creative lead on the project that’s normal. They represent the client and will often times flag things they see as a potential issue. The CD should have final say though, and if you want to ignore their feedback you should be prepared to work with them on a potential message to the clients about why something they wanted isn’t represented. (Unless accounts is making personal edits, than the CD needs to block that shit)

They didn’t CC the creative lead, that’s the thing. It’s as if they wanted me to make the changes without letting the lead know. I talked with my ECD and we came to an agreement to do the changes.

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