client billing question:

how would you fill out a timesheet to benefit yourself and agency if: you clock in at 10 am but no client work comes in until 4 pm. and then you work from 4-8pm (on a dead sprint) on average.

it's unnecessary OT and clocking downtime doesn't effect the client at all.

likesmart
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You’re still working because you have to be present and wait for the work to come through.

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If your role requires you to be ready and available for “on demand” work from 10am, then that’s when the clock starts.

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As long as YOU get paid, it’s on your agency’s business people to figure out how to get paid by client.
There is more than one way for them to do this, eg: either via directly billing them for your “available” time OR indirectly covering that “avail time/capacity” via increased overhead factor or multiple built into billable rates.

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Bill from the moment you start thinking until the moment it goes away.

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Several thoughts. 1)is the client mandating you come in at 10am? If so, you should put in the contract extra $$$ for work performed outside normal business hours. 2) is your employer mandating you come in at 10am? If so, you should bill the hours you are in the office to something, since as others noted if you are required to butt in seat, then that is a job responsibility you are performing, and therefore it counts as work even if you are doing nothing. 3) none of the above apply? Then either a) quit and find a job with hours that are better for you, or b)don't show up to work until 4pm.

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