Client issue - I’m on one of my client’s supervisor’s “bad list.” Our firm requires updates every 60-90 days. Rarely miss sending reports on time, but some of the clients request updates every 20-30 days. I try to respond timely, but don’t always, often will just send a reply saying I will have this for you within 1 week or ASAP. Since October, one of the supervisors for this company will periodically email the head of our department (not cc’ing me) and say they are missing reports. (Cont.)

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Always best to not rock the boat with the partner's client relationship. You should discuss internally and set a call with the client to go over expectations and make sure nothing is missunderstood in email

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It doesn’t matter what’s common in your practice. If the client wants updates every 30 days and your supervisor wants you to give them updates every 30 days you give them updates every 30 days. Just put it in your calendar and if nothing new has happened just say that. It sounds like you’re already being snarky and passive aggressive by doing what you want instead of what the client and your employer is asking for.

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Echoing A1 here. If the client wants it, do it and bill for it.

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To further comment, we all agree with you. The client rep is being foolish, childish, and is likely bigoted. However, the way they’re expressing those is by DEMANDING you provide unneeded services and bill them even more.

If a client demands that I, the lawyer, personally prepare a proof of service and mail out an MSJ with exhibits to 40 parties, I’m getting a super mentally easy 8 hour billable task. It’s annoying as I have other deadlines, but I just bought myself a full vacation day

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I know for a fact that I am handling these cases and status reports exactly the way several male members and partners handle theirs. The supervisor has a gripe specifically with me. Of course I get reprimanded each time, and work hard to stay ahead of the issues, but this last time, I responded with brief updates to all of the requests within 2 hours and she still emailed my department head. Said that she wants a thorough report. Again, short statuses are very common in my practice. I have decided to cc her on every single email I send to her group no matter whether it was something she requested. Looking for a snarky and passive aggressive way to basically tell her that her group is not abiding by the terms of our agreement (requesting statuses every 30 days v 60-90) and that I don’t appreciate her going to my department head rather than resolving the issues directly with me.

Nope not being snarky by following our firm’s rules and nope my supervisor does not want updates sent every 30 days. Re-read the post. We have very stringent rules because we are handling over a 100 cases each. I’m tired of being singled out for being a woman. Looking for feedback on that specific issue.

Your client wants to be billed for a status update every month instead of once a quarter? Sounds like easy billables. Sure it’s annoying. But billing is the primary directive, not practicing law.

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