Client: "So can you answer the question? You still there?" ... Me: "sorry I was on mute" (as I frantically search google)

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Rookie. You should have hung up and blamed it on poor connection.

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Plus mute admits that you heard them and were answering. Now your out of time. "Sorry, I have a bad connection. If that was directed to me, could you repeat it?" No you buy time while they ask again. And if you still don't know, you can hang up and blame it on the bad connection.

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Or just say let me get back to you in that....

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You totally can answer that question it's just out of scope for this particular conversation because you are respectful of their time

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That's a good question. Before I do, let me ask you a few things to make sure I understand....

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