Community managers, how has the pandemic changed the work you do?

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I get to do it from home full-time now!

A LOT more Zoom calls, but the overall job role and expectations are nearly identical

There is a lot more content to sort through as a result of everyone staying home. I'm not complaining about it though, it would be impossible to have an online forum without user involvement. I think people just feel isolated and want to socialize with others even if it's just online. We've all got stories to tell and I love reading them

Thankfully my company remained pretty stable throughout the pandemic, so all that changed was going remote (which I LOVE!).

Everyone sort of swarmed to online spaces after the pandemic started so there was a very sharp increase in the amount of content and interactions that we had to sort through

Nothing really changed in terms of the job expectations, the most noticeable change in my work was its volume

It's been hard. We had to shut down for a long time and lost so many of a regular users. They broke out of the daily habit of checking the group and trying to get them back, plus build up our growth momentum again has been tough.

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