Definitely a new one for the client complaints log “when you email after hours I feel like we weren’t important enough for you to work on the account in the day”. Yeah that’s the reason.

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Holy shit lol

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That’s a new one

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How did you respond?!

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Responded with a laugh because this truly makes me want to cry.

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LOL! I never heard that one before, but I had a very challenging client in the past who sounds like the very same persona - doesn’t know what it takes to make great work, how many people need to be involved, nor how to engage and motivate an agency team. My suggestion is to dig into what really motivates this person and make sure you know their hot buttons and navigate future work with that in mind. For instance in my example, the client cared more about their self-image and internal reputation, vs the work. Never a dull moment is client service. 😉

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