Do you cringe when you read the emails your junior sends to a client, or is it just me?

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As an Analyst, I find this really unhelpful and demotivating. If you want them to be less cringey, get them to send you their draft and help them improve. What makes our emails cringey? Teach us how to improve so we make your lives easier. It doesn’t help to complain on fishbowl when your analysts may be struggling with emails.
Sometimes it takes me 40 mins to send out an email.

likefunnysmarthelpful

A1, speaking as an SM at ACN:

You're not wrong (though I concur that venting can help when you're about to lose your cool), but it does go both ways:

Yes, it is our job to help you improve. But it is yours to actively take feedback into consideration and find ways to address it.

So, e.g., while it's great if your direct lead points out that you might use something like Grammarly, I would also expect you to come up with that idea on your own if the feedback was "you should take more care of your spelling, grammar and overly informal writing style when emailing clients".

Supervisors, Managers, SMs and MDs are not here to spoon-feed Analysts - and neither, for that matter, are we middle-school teachers. We will point you in the right direction if we can (again: part of the job), but we won't typically teach you a 1:1 course on "professional written communication". Nor on "basic problem solving and Fermi Problems for middle-schoolers", for that matter.

FWIW, 40 minutes for an email is a) very long and b) very good, if it means you spend this time on making sure it's professional and intelligible. You'll get faster as you gain in experience.

Chin up!

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Dear Client,

Thank you so much for taking the time to attend the workshop. Your insight and input was very valuable.

As a reminder, based on the discussion that was had, the team is awaiting the necessary documents to be sent over.

Thank you once again for you time and valuable contributions. I hope to learn more from you in tomorrow's weekly status meeting.

Best regards,
Timmy, MBA Candidate

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I find that people actually do stuff when you talk to them in person

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Recent IconRecent

No one is worse than partners. They will literally respond to 3 paragraph emails with:

"K

~ Sent from my iPhone"

likefunny

"K" may at least be interpreted to mean "okay". Which, within context, may or may not make sense.

Quoting my favourite bigboss:

"🙂

- Sent from my iPhone"

funnylike

This new girl spells like a kindergartner, has the grammar of a third grader, and uses the punctuation/capitalization of a middle school cheerleader texting her boyfriend.

likefunny

If she's 30 something you shouldn't be referring to her as "a girl" - incredibly disrespectful. Any professional working age really

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That’s so mean 😂🙊

likefunny

I feel the same way about the emails my seniors send

likefunny

Mine writes like they are sender a letter to the governor. Like bro chill, your petition is not pending. Speak like a normal human being.

likefunny

I mean maybe go over the email before she sends it

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No, I ask them to share a draft then take about 10min to make edits and add comments for them to send.

Cringe less, coach more

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Reading this, your leadership skills seems to be a bigger problem than your junior’s emails. How about giving constructive feedback instead of bitching about them on fishbowl.

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See my other comments. I have helped this consultant out with many other aspects of the project and without complaint. However, being fluent in English seems to an attribute we looked over in the hiring process. As the EM I will always help with wording and phrasing, but spelling, grammar, and punctuation are non-starters.

For those greener people, and if it was an important email to the client, I had them send me the email draft, I edit, and send back to them saying this is how the email should read. Then let them send it off

likehelpful

You were once a “junior” analyst too. Help them out.

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If she’s your junior, why are you not onboarding her on proper email forms? It is your responsibility to oversee that nothing embarrassing goes to the client; make her route her emails through you, give her templates, set up feedback meetings. It sounds like you’ve been lazy doing your job

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I have educated her on proper email etiquette and continue to do so. Grammarly was a great suggestion and we discussed it this morning. None the less, I believe we’re conflating proper email form and English basics

Damn I would hate to work under you.

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Someone probably cringed at your emails at one point - give them helpful feedback if there is any and move on

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Couldn’t agree more. I now pre-read emails before they send them. Using past/present progressive tense and writing like you talk are my two biggest pet peeves.

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This is a problem with how they talk, not how they write.

Have to be very specifc and literal with feedback, like you're giving a wish to a genie, who will grant your wish, verbatim (at your expense). Example

Feedback:
Hey [analyst], can you try and write with a more positive tone? This client matches the energy you put out.

The email (!):

Hi Julie!

Thank you so much for your feedback on x!! We love to hear your perspective!! Please don't hesitate to reach out with additional comments on x!!

Have a wonderful weekend!!!

Best,
Analyst

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I got a grammarly subscription and it really helps. Also consulting style answer first is always different than how industry people write or talk

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Couldn’t you help the person out with constructive feedback?

Your senior cringes when you send an email as well. It’s cringes all the way up. At some point you have to trust your junior

I write objectively good emails. As a staff 1, my manager still double checked my emails to clients. I honestly VERY much appreciated it. You should offer the same.

Objectively “good” from a technical perspective. There were always improvements to content. I’m grateful to her for helping me, and it never took her longer than a 5 min call.

Damn, y’all really have people under you sending your emails? No wonder you don’t make nearly as much as tech

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