Do you ever feel like some people call customer support and all they're really looking for is a tiny bit of human contact? Sometimes I feel bad!

Someone requested I send them over my “image”. Does this mean headshot or….? Confused since it’s on my company profile

I am new in advertising - if you don’t make the a-list top 10 but get a random mention as Agency Breakthrough or Agency Standout or whatever - is that real or is that a consolidation price (“thanks for playing”)?

Hi everyone
For 2years 8months of experience
What should be my expected ctc ?
Tech stack - Reacts js, Node js

When you call AMEX to change a hotel reservation and find out they change the dates by 3 months at the counter during check-in... Thanks AMEX

What are your creative kickoffs like? We’re trying to refine ours and I’m curious how other agencies do it.

How is the SAP practice in Mindtree? Are there good projects for SAP UI5/Fiori? I am looking to venture into HANA Cloud as well. If anyone is aware of the opportunities, please let me know.

Any Chicago bi/gay women here?

Moms, I need to buy Christmas gifts for boys ages 7-11. Any recommendations? Don't just want to hand their parents Amazon gift cards. I'm in Chicago if that matters (any shops here you recommend?) 🙏🏼

I think my dad is in a deep depression and I don’t know how to help. I think his general “laziness” stems from that but my family’s anger toward him for not trying to find a job or contribute at all to the household has created resentment against him so it’s a vicious cycle. He doesn’t want to help himself (probably because he is depressed) and that makes people not want to help him. Any suggestions?

Can we take leaves while serving NP?

I work as a Product Operations Manager and hoping to be promoted to Sr soon. Currently making 85k. What would you expect my pay raise to be?

Is WFH or work from Anywhere policy about to end in Nagarro?

Hey everyone, I want to go tobogganing somewhere in Toronto, ideally Riverdale park - can someone tell me if need to get my own sled / equipment?

I wonder what the hourly billable rate of this fire drill is... 🤔

Hi fishes, do you get paid by the hour or receive a salary?

-_- I had a customer today who tried to get a refund 2 months after her subscription had ended.

Having family members/friends in customer support can be a bit irritating, they NEVER turn that voice off! Always like “Sure! Happy to help!” and you know they’re not…Whew😩

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

In this era, 57% of customers pefer live chat that are less likely to seem scripted. I gues humans do value having connections even if it's with their support rep.

Full-timers, do you get actual breaks or do you eat at your desk?

It feels like customers treat me with a higher degree of disrespect because I have an accent, and that makes it hard for them to believe I understand what I'm saying

Are we boycotting companies that send us straight to help page when we have a problem ? We need Quality! Let's turn to better support channels.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

I don’t think I can handle customer support any longer but I don’t know where to go from here. What are good career options for people with customer support skills?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

How do you prevent the negativity of your job from impacting your personal life?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Grabbing a coffee everyday with your customer support friend makes you say verbiage like “just one moment”

How do you all make work-friends when everything is remote?

Just here rethinking my whole life. I spent the past 15mins on the phone with a customer walking them through how to work a BLENDER!

I've heard so many people complaining because "every client support person suck".
What they don't see:
- We've been working non-stop for the past 6 hours or more.
- We're usually ridiculously underpaid.
- You're blaming us for something we have no control over.

Sorry. I just needed to let it out.

Wages in the industry are barely budging while inflation is rapid :/ I’m getting concerned. Has anyone gotten a raise lately?