{ "media_type": "text", "post_content": "Do you ever send a compliment via the customer service email? I wanted to send one to Delta for a situation they went above and beyond. I thought it might help balance the complaints on my file", "post_id": "5bb94d752235be00124686b9", "reply_count": 3, "vote_count": 7, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

Do you ever send a compliment via the customer service email? I wanted to send one to Delta for a situation they went above and beyond. I thought it might help balance the complaints on my file

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All the time

Job well done certificates are great for this too!

Yup! Have done it for hotels and airlines and I've always received a non-form letter in return sending thanks for the feedback

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