{ "media_type": "text", "post_content": "Does anyone get value out of having an SPG ambassador? If so, what’s the best way to leverage having one?", "post_id": "5b68d0c05c65ac00184e469c", "reply_count": 9, "vote_count": 2, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points", "feed_type": "bowl" }
null

Does anyone get value out of having an SPG ambassador? If so, what’s the best way to leverage having one?

like
Posting as :
works at
You are currently posting as works at

Free cakes in the room, bday gifts, bathroom robes

like

No value. I’ve discussed this with the head of the program when I felt I was getting zero value out of my current amb. I literally had not heard from them in 5 months. They reassigned me to the “best” amb and same story. I haven’t heard from the new one in 3 months.

like

I got a lot of value. Helped resolve hotel issues, helped waive late cancellation fees, got into oversold hotels, helped get upgraded for a family vacation, timely gifts, make complex reservations (multiple people add, multi city etc...) at the lower of hotel rate vs negotiated rates all with a quick email.

like

Only advantage is that you know who will answer the phone when you call SPG/Marriott

like

Also a lot of value for me. In reponse to C1: you would typically have to approach the ambassador to get something done. It’s more like a butler who does something upon request than a significant other who likes to talk to you and surprise you every now and then.

My ambassador basically arranged my vacation is Italy: Booking all the hotels; getting my suite night awards realized into some of the best possible upgrades, and getting me a customized overview of the tourism highlights in the regions I was going to visit.

Just remember to also be nice to your ambassador. :)

like

Mine was pretty useless, several times when I tried to have them book the room the rates in their system was higher than what I was pulling from the website.

like

It’s always very interesting the polarizing views on the amb service. Flyertalk has a dedicated thread to this and you hear either very over the top or that their ambassador is worthless.

In the 6 years I’ve had the service I’ve never once received a gift or had an upgrade on behalf of my ambassador. I’ve only asked once, where I had a complex reservation with some nights on points and some on cash, to see if my ambassador could upgrade me and merge the stays (my wife’s bday). Neither were done and after that I gave up.

I really think it’s up to the guest to establish the relationship. Ambassadors are not going to do anything proactively and will also not come through on certain asks. I generally find it easier to manage most things myself: refunds, lodging complaints, asking for upgrades, booking stays.

ATK1 hit it spot on. If you’re NICE & FRIENDLY, rather than annoyed & complaining about all your issues, often times they will work to surprise you on birthday’s, special occasions you’ve mentioned in the past, and even pre-arrange upgrades if they know you’re on vacation, etc. Remember, they’re humans too - treat them as your friend & they will do the same

Related Posts

Boston hotels: langham vs liberty vs Ritz? Thanks in advance

like

Best SPG/ Marriott hotel in Lisbon?

like

Who is transferring Marriott points to protect from default/ devaluation and if so, where to?

like

Can I ask SPG ambassador to help on my Marriott reservations?

like

SPG Ambassador? Any good stories from FB?

like

Was browsing the Marriott app earlier for an upcoming trip and somehow found a system glitch showing a Courtyard at $17 per night. Booked it immediately. Had to share because I’m super excited 😂

likefunny

Who here is going to stick with SPG/M after the full merger completes next year? And if you're bailing, where are you going and why?

How long does AmEx SPG take to display starpoints accumulated from other categories e.g. groceries?

like

Any recommendations for marriott/spg resorts in the US that are relatively nature-y with nice views and relaxing? E.g. for a nice 5 night getaway

like

Aloft Boston Seaport or Westin Boston Waterfront?

Le Meridien fisherman’s cove (Seychelles) vs St Regis Mauritius for a few days after doing a week in South Africa?

like

Started recently traveling for my first project and looking to stick w/ one hotel - Hilton or Marriot. Any different benefits/rewards by choosing one over the other? Or is it just personal preference?

like

Best SPG hotel in Venice?

like

Anyone know the credit requirements to be approved for the Marriot Bonvoy or Chase Saphire Preferred cards? Have a high income but average credit. I’ll be buying a lot of things for our new house soon and I’m looking to maximize travel points to use on our honeymoon (at a Marriott property). Open to suggestions on any other travel cards as well. Thanks!

like

What are the top apps you rely on as a management consultant for growth?
(E.g., for organization, for focus, reduce stress/anxiety, learning, etc.) Not Uber/seamless/Bonvoy/etc.

like

Any recommendations for using Marriott suite night awards (SNAs) in Baltimore? Saw the Renaissance has but only for executive or parlor suite not presidential or governors on the app which seem much nicer.

like

Recommendation for a hotel in Salt Lake City? I am an SPG guy but there are only two hotels there, one of them is sold out. So open to any good recommendation.

like

Looks like I lost 12 nights and points / nights are not combined with Marriott yet

Does the Marriott credit card include damaged waiver for rental cars?

like

Additional Posts

What happened to MAL???????

like

Starting a thread for Columbia admits who have heard back about merit scholarships

like

My Becker expires in August. Do you guys think I can get an extension? Or at least a reduce price for another access?

like

First travel assignment! And...stuck on Tarmac for over an hour. Guess I'll just have to get used to this life.

like

Who here is going to stick with SPG/M after the full merger completes next year? And if you're bailing, where are you going and why?

My parents had seen a Match for me - Who is in our family mutual relations.

From the past 4 months -
First time - They told they would come and dropped off saying that his father is busy with office work(Father is Senior Govt Officer)

Second Time - They told the days are not good,we will meet in good Muhurtham

In meanwhile my father asked ,he would contact the guy - And they always escape saying he is in Goa ,Bangalore ,Busy with XYZ things

Repeated for 4 times - Your comments?

Got an offer from ZS Associates as a BTM. I’m happy with the pay and the role. My only concern is the WLB since I have a newborn. Does ZS provide flexibility for new parents? What should I look out for?

likefunny

Anyone know of any people hiring for strategy in LA?

like

Hey fishes, I am looking for advice. So I am thinking about quitting my current job just because I don’t feel motivated at all. I am just doing the same thing over and over again literally verbatim, I am a facilitator and I honestly see no grown or job advancement when I tried my company didnt even reach back out to me. I want to become a data analyst or BA and would like to focus on studying for that. Thanks!

likehelpful
like

You know you love me, –Arthur Sadoun

Post Photo
likefunny

Is Haas business school hard to get into? Looking into an executive MBA program there

Thoughts on MRY? Behavior science?

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
Download Fishbowl to see what others are saying
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the Fishbowl app

For account settings, visit Fishbowl on Desktop Browser or

General

Legal