Does anyone have any advice on how to benchmark salary data for Support and Operations Staff in Professional Services? I'm not finding google very reliable based on the feedback I receive internally

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I don’t think By Googling you will get reliable compensation benchmarking data. You will have to look at authentic sources like Radford, where you can map the job roles you have and see the ranges

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Thank you

You should get benchmarking data — if you have the budget — from Willis Towers Watson or Mercer.

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These are the gold standard and cost big bucks. If worse comes to worse, you could go to o-net, find the blr code and either search job postings for the pay range or just call talent acquisition of local companies and ask. The worst they can do is say no. Professional organizations sometimes do their own surveys as well. I work in government at the moment so I'm used to doing it the old fashioned/hard way. LOL

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Yeah, you need market data from a professional source - Radford, Culpepper, and Mercer are the big three. I personally like Radford’s approach to job matching and job leveling. Very digestible for someone who isn’t highly specialized in comp.

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You can get a great deal from Payfactors now since they didn't adjust their price after their merger with payscale.
It's the best benchmarking you can get now. All the old names like Radford and Tower Watson are great, except their data is kinda old. Payfactors updates their data on monthly basis.

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