Does anyone know how I can speak with someone more senior at SPG? The customer service I’ve encountered is completely unacceptable and I’m tired of being put on hold for 20 minutes with no solution

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They failed to change my reservation and basically accused me of not calling them. I had not room and was sent to a hotel further away. They then charged my credit card and it’s been 10 days and hours on the phone with them, they still haven’t been able to refund me. The hotel agreed to refund and give me some additional points but didn’t actually do it. I just wasted another hour on the phone with the SPG Concierge number with nothing in return but excessive anger

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Their CS went in the toilet post acquisition. Highly debating going to Hyatt. Marriott and SPG really starting to suck

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Been emailing back and forth for a couple of weeks to get some kind of reasonable explanation and apology to a mistake and ensuing customer service farce so very keen to hear if anyone knows who to escalate to...

It took them 2 months to fix my incorrect status so...

The SPG Lurker on flyertalk forums has been helpful. Or can email SPG platinum concierge. Not fast but wastes less of your time since you’re not waiting on a phone

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Is there a corporate promotion code we could use for hotel? Like Hilton or Four Season?

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I am about 100 nights away from reaching the lifetime grandfathered premier access, not sure if I can make it by year end. No longer on travel projects. Any tips? Any new updates from Marriott?

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Newbie here. At a client with marriott/spg. What's the fastest way for me to get plat status?

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Goal for 2017: stay in every single room in my usual Sheraton

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Need advice. Going to Westin in LAS with SO. will drive 2.5 hours to visit Grand Canyon sky bridge and do helicopter ride. Also want to do couples massage with my SO. Massage in AM then Grand Canyon?

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This merger blows. SPG had a legit no blackout policy but Marriott says they do no blackout but they have inventory control which is essentially the same shit. Such deceptive tactic. 😡😡

Could any marriott employee share a friend and family form? I'll return the favor :)

This is a stretch…I’m trying to remember the brand of a bowling style bag that was popular in the early 00s, it had a number 7 on the side I believe and was super popular with Paris Hilton. I don’t think it’s a von Dutch bag. Does this ring any bells?

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Successfully made the jump.

Places where I applied and got an interview so at least I know they look at fed backgrounds. Might want to check them out. These were DC area.

Amazon
Google
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Facebook

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I’ve commented in a few threads about putting someone on my team on a PIP, so I wanted to post an update. The associate was a decent performer but not great at communication or taking feedback. Things appeared to be going better, but he sent me a 2 sentence resignation email this week, giving 10 days notice. I called him today but he didn’t pick up, claiming he’s too busy to talk, even though I’m hearing through the grapevine that he’s calling others in the organization to say that he’s leaving.

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Self-Care Saturday! Share the ways you're taking care of yourselves this weekend.

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Additional Posts in Marriott-SPG Merger

Who’s still missing nights? 🙋🏻‍♂️

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Anyone still missing nights/stays?

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Who is still having issues? Mine currently
1) Wrong lifetime night count (wrong on one and zero on other)
2) Missing reservations
3) Missing past stays
4) Discrepancy between website and mobile app

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How is your Ambassador service? I reached it with the merge but really bad so far. Not reactive, I have to wait days and send multiple emails to get an answer, doesn’t do what she says she would do...

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How is this STILL a train wreck?

likefunny

This merger blows. SPG had a legit no blackout policy but Marriott says they do no blackout but they have inventory control which is essentially the same shit. Such deceptive tactic. 😡😡

Could any marriott employee share a friend and family form? I'll return the favor :)

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It is WILD that we had a whole separate bowl for this.

Anyone else get this? Feels like a scan, email domain doesn't seem legit.

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So spent the last 30 hours working through this trying to books with points. Still nada. Anybody else have luck?

my nights finally all came in! Activity history is now messed up again though 🤔

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Do Starwood reservations eventually come over onto Marriott after you combine? Mine still haven’t...

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Does anyone have two different statuses right now? I’m Platinum Premier in Marriott but only Platinum Elite in SPG.

Anyone else not getting points / nights for recent Marriott stays? Account activity isn’t working in the app

FYI - Just went on the Marriott website and selected the option to combine both spg and Marriott accounts. All stays and details updated. Past history to be updated in 48 hours. Get it done folks!!

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Do y'all think they've just given up at this point. Chalk it up to a loss?

likefunny

I am currently showing 800 days and 9 years elite. Anyone know if this year is included in that if I have 50 nights? Right on the border for lifetime platinum premier elite and I want it!!!

Looks like Green Choice got devalued by staying at 500 pts/night. A small factor, but kind of disappointing.

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Can you still earn status under the old world requirements if you have not combined? Trying to see if I can score an extra year of plat before I combine but idk if stays will count now, merged or not.

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