Don't know where else to post. This is my only tech bowl. I can access my PayPal only from my cell phone. Not from any other device. I can authenticate with mfa but can't access my account....

Posting as :
works at
You are currently posting as works at

Dm me info, I can test it out from my device.

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Spent 2 hours with PayPal "customer service". Clueless! Their advice was to open a new account and forget about this one.

Cleared browser cache, delete history and cookies, restarted laptop. Same issue on iPad as well. But cell works great

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Things work fine on my cell and I can get into the account. But no other device. PayPal customer service was useless.
Any ideas why I cannot access my account?

What's ur desktop say when u try accessing?

We're sorry, we can't log you in. Contact customer service for more help.
This is after my password worked and the mfa code worked too.

call again and escalate no other options dont hang up

Try clearing your browser cache

Not comfy sharing my login credentials. But I've tested on 4 devices across different networks. Don't mind wasting time wt customer service but driving me nuts that there doesn't seem to be a logical explanation why only 1 device can access my account and no other.

a similar issue happened to me with my LA fitness login. I cld access from ph but no other device even though passcode was correct. (1) do u have ur pass code saved on ur device or do u manually key it in on device that works (2) are u using paypal here versus direct paypal as its 2 different log ins.

1. OTP is sent to my cell each time I login. I manually enter it each time.

2. Was not aware of PayPal Here but I confirmed I'm using the main PayPal site which is where I have my account.

the only other thing I can think of is do u have more than one user on ur paypal and are using ur main primary id versus user. and are u using primary email versus user. the issue with my lafitness issue they had to put in my key id (account # in the system) then it started working from computer but that would require paypal people to do that part.

I double checked. Single primary ID. I removed 2FA thinking that might be the issue but even with just ID/password, I am unable to log in on any device. Phone still works great. Even reset password for good measure and went through privacy and security settings minutely. No luck. 2 hours with PayPal yesterday and they were useless again. On the bright side, I multitasked and caught up with my travel expenses.

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