Facing refund issues with a missing amazon order worth ~10kINR. What out of the box ideas can be used to escalate it if regular support/emails/twitter isn't working out? Do internal employees have any say in such process?

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Write an email to Jeff Bezos. You'll get his email on the internet. Someone will reach out to you immediately

likehelpfulfunny

Check for any escalation DLs and try putting your request there.
If nothing works, put a chargeback on the card against the amount stating merchant did not fulfil order after payment. Bank will recover it from them. This is ofcourse provided you used a credit card for the payment.

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It works indeed. And I did file a chargeback last year for my hdfc cc so I do know for a fact on the chargeback form for hdfc there is a section to mention that you can claim chargeback if you have returned the goods but not received refund. See point 4 on below form.

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likehelpful

I simply argued, I will wait in the call for resolution ofcourse you should have free time like an hr...

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