For in-office CSMs (Male) how do you dress for work? I am heading into the office to start a new job and I need some ideas!

Does the American definition of Asian include people from the Indian subcontinent, South Asia, and the Middle East? Or is it only Southeast and East Asians? As someone belonging to the former, I am not sure about how I feel about seeing us co-opting the violence and hardships faced mostly by those in the second group.

Hi All,

I am looking out for Performance Testing(Load Runner, Performance Center, app dynamics) job opportunities in Pune location.I am having 6 years of experience. Any referal would be a great help.

Anybody here work at Wealthspire Advisors? Any interview tips? Also, why do you enjoy working there?

We're done with our last unit and the kids have worked really hard. Now I'm at a loss about what to do with them these next two days that is fun, creative, yet educational. I teach social studies.

How do you address/talk to a “nice” boss who keeps trying to do your job and by-passing you instead of letting you do your job.

In the end, I end up re-working things because it’s not compliant with regulatory guidelines.

She’s nice and chill but this thing she does has becoming increasingly frequent and it’s starting to bother me.

I’m being cautious bec she’s my new boss. If it’s a person of the same level/pay-grade I’d be very candid.

I was a month in as Workday HCM Consultant with Accenture. They immediately throw me into the HCM courses to obtain my WD HCM certification. There are three parts HCM Essentials, HCM Applied, and HCM Practical. The passing score is 70 or above. I scored a 62 on the Essentials portion, I passed Applied, and at the end of this week Practical. During class, I received an “immediate connect” Team call and I was fired because of my low score. I'm devastated, and shocked. Yesterday was my birthday.

I'm currently working in KGS and Mahn this chargeable hours style of working sucks..
There are tons of distraction while you are working on something and then you are supposed to be within the budgeted hours which are always low. There is so much non-chargeable stuff going on.

Missing those days when this clock wasnt constantly ticking on my head.

These global divisions are getting so shit these days, people should stop saying global divisions have work life balance.

Alright, back to work😑

Good birthday gift to buy for yourself? lol I’m thinking about jewelry or a nicer clothing item

If anyone in Massachusetts or South Florida is interested in getting into real estate or wanting to join a real estate team to improve their work/life balance, feel free to reach out!

What is the chance of getting a UK visa sponsorship by investment banking clients for analyst/ client manager roles? What is their average salary in market?

Does your agency have a Diversity and Inclusion program? And do you have any PoC in leadership?

What is promotion bonus from :
Manager to senior manager in Canada ?
Ball park number only ?
TIA

Why do people have voice memos? I doubt they really just enjoy the sound of my voice....i feel like they're being kept to blackmail me later 😅😅

What’s this Publicis-thePub business? Recruiter reached out about joining as an Acct/PM/Prod hybrid role…

Is it worth exploring contract to hire position at Walmart while I am currently a FTE at a product company (average salary and decent workload)? I told them unless they confirm that they would hire after 3-4 months, I wouldn't be comfortable. Any suggestions on how to approach this ? I am not in a hurry to look outside, just waiting for the right opportunity and btw, I cleared virtual onsite interviews at google and right now in team match phase (with no update in last 3 weeks).

What are the pros and cons of practicing in Texas? I am a junior associate with two young kids. The housing price in NY and California made it difficult to afford a single family house even with a biglaw salary. I could spend 1/5 to 1/3 of the budget but get a much nicer house in Houston/Dallas/Austin. Any insights?

What does a social media manager do in an agency?

Anyone have a BOSE hookup?
Looking to get my SO a pair of headphones and thinking creatively on how to get them for less :)

Is 7 weeks enough time to prepare for FAR if you’re not working?

What are reasonable exit strategies from CSM? Can you translate your skills into another area?

Day in the life in CS?
I’m thinking about moving to CS and curious about the day to day. Please include times such as when you log in, log off and take breaks (if you get any). Also, please include if you work remotely.
Thanks!

Does anyone have current/previous experience in Customer Success at Microsoft?

What are your responsibilities as CS in your current org? How are you compensated and is there any OTE or additional bonuses depending on your performance?

Anyone's company hiring an entry level position?

Does anyone send out updates to specific customers in newsletter format?

One of my large strategic customers mentioned they would like some additional insight into what our teams are working on MoM (we're a managed service).

I thought it might be cool to test out some sort of newsletter-format, to send updates to our stakeholders there. The hope being that it would contain visuals and have a modern feel, and be a little lighter feeling than ANOTHER google sheet or dashboard.

When landing/transitioning new work at pace, what are some ways you get specific enough to manage client expectations and sign a contract with some sort of a scope, but knowing you had to race to complete that discovery and there's def more to learn, giving yourself enough wiggle room to not box-in the team that will be handed the work? Is anyone using more like user stories or similar broader formats in SOWs/scopes and then doing a detailed scoping later after the work is handed off?

Hi all! I’m hoping to break into tech in customer success. I currently work in an inside sales account management role in the manufacturing industry. Is there anything I should know about a transition into a tech business?

Hi, I’m currently an onboarding manager and would like to change to a CSM role could you advise me, please

Had a really great initial interview with a recruiter for a CS role at a company I’m dying to work for! The recruiter went over next steps which would included scheduling an interview with the hiring manager next. I was interviewed on a Tuesday and he said he’d get back about the inteveriw with the hiring manager at the end of the week, or latest Monday. I also followed up with a thank you email after the interview. It’s now the following Friday (almost 9 days later) Should I follow up or wait?

Can anyone provide some insight? I am curious about what a typical Series B company based in NYC would pay for an Enterprise CSM role, along with what is an acceptable amount of equity in that stage. Any help would be great! Thanks in advance🙌🏽

Any tips/advice on preparing before starting junior level customer success consultant role in a Marketing Effectiveness team. I don’t want to be completely clueless when i start. Job spec mentions you should be keen with numbers, analytics and data-based consulting.

How much does a customer Success for a Saas company make In the US? Let's say Dc, or Boston

Hi All,
Looking forward connecting with many of you. I’m currently finishing up my first year as a CSM at a small SaaS startup and am loving the experience. I have over 12 YOE in customer facing roles and would enjoy discussing all things CS/AM. I’d love break into larger SaaS org as my long term goal. What was your path like to get there?

Our CSM department is going through a major restructure right now. There has been a huge amount of turn over since the beginning of the year. Our managers have not given us any insight to what the new restructure will look like, they have also pushed out our annual raise conversations until the end of April. A lot of CSMs are leaving the company and it has me thinking maybe I should entertain other opportunities elsewhere as well.

Has anyone else had an experience like this?

Hey all - I’m a CS Director with about 10 years experience, 5 of those at Sr./Director level. I’m looking for a new opportunity in SaaS, preferably in data privacy or security but can be flexible if there’s values alignment. Anyone have any openings or in touch with any solid recruiters?

For those that done CSM/AM in SaaS, is it normal having a hard time to upsell? In my company, AMs are responsible for retention and upsell. But I find it very hard to get responses from clients, let alone sell them something. Is this normal in SaaS?

I came from adtech sales, and its much easier to get response from clients and upsell them.